Customer Service Executive

Position - Sr. Ticketing SME + Customer Service

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregoan West

Shifts - Rotating Shifts (24x7)

Days working - 6 days working

Salary inhand - 3,50,000 to 4,00,000 (per annum)

Job description

● Properly search for air availability and quote itineraries in all fare types and cabins.

● Issuing fresh tickets and creating reservations

● Reissue and revalidation of tickets

● Maintaining accuracy of information given and documented

● Working knowledge of any GDS (Sabre preferred)

● Manage loyalty related questions from clients

● Update CRM internally

● Able to take email, chat and voice requests from clients

Requirements:

● Travel, Tourism / Hospitality experience preferred.

● Minimum 2 year of experience in a call center environment

● Good communication skills with fluency in English

● Experience servicing a Domestic customer base

● Airline, Travel and Resorts experience will be an advantage

● GDS Travel Software experience is added advantage

● Should be able to read fare Rules & Penalty.

● Able to learn new process quickly and adaptable to change

● Comfortable making outbound and taking inbound calls

About US

EXPENOVA is a growing company focused on providing Business Process Outsourcing (BPO)

services for Domestic and Global corporations. We combine process execution excellence,

flexible and creative client partnership models, business transformation capabilities, and cost-

effective, high-quality services to support our clients.

We serve loyalty companies who carefully devise products in travel and e-commerce amongst

other set of clients. The client we are hiring for is a customer-experience and rewards-fulfilment

company that supports banks, fintech’s, and enterprises with digital vouchers and loyalty

solutions. It specialises in large-scale e-voucher distribution, catalogue management, and

seamless backend fulfilment for high-volume engagement programmes. The company is known

for operational reliability and powers reward delivery for major financial institutions. One of its

offerings, enables instant flight and hotel voucher fulfilment along with curated travel benefits to

book flights and hotels. It integrates travel rewards into loyalty ecosystems to deliver smooth,

digital-first travel redemptions. This combined capability positions our client as a comprehensive

partner for both rewards and travel-experience fulfilment. Our role is to provide customer support

and middle office support to engage with their customers, B2B partners and vendors to provide a

resolution to end consumers.

HIRING

COMPANY

EXPENOVA’s CLIENT CLIENTS’

CUSTOMERS

CLIENTS’ VENDORS CONSUMERS

EXPENOVA

provides BPO

and middle

office services

to consumers

of clients’

customers

CLIENT delivers digital

rewards, e-voucher

fulfilment, and loyalty

programme solutions for its

customers, providing travel

benefits and curated

shopping experiences

Banks, Fintech,

Financial

Institutions,

Corporates who

take services and

products from

our CLIENT

Enable platform-

oriented services and

provide support

towards any fulfilment

of services provided to

consumers

Consumer travel

booking and

ecommerce services

through whitelisted

portals provided by

clients to their

customers

HR-Diksha-7208037287