Technology Support Specialist - Payments

Technology Support II - Domestic and Cross Border Payments

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial and Investment Bank's Payments Tech Team, you will play a key role in shaping and delivering innovative solutions that enhance client satisfaction, streamline processes, and support our commitment to excellence in payments technology. You will have the opportunity to influence change, drive best practices, and contribute to a culture of continuous improvement as we evolve our payments landscape. 

North America Region Shift Timing 5:30 PM to 2:30 AM

Job responsibilities

• Act as a subject matter expert in payments, with deep expertise in systems such as ACH, Wires, and RTP, and a strong understanding of regulatory and industry standards.
• Lead and support client testing activities, including understanding bespoke requirements, providing options and solutions, and ensuring successful execution.
• Build and maintain effective relationships with internal and external stakeholders to facilitate smooth testing and delivery.
• Lead business process improvements by identifying opportunities, collaborating with engineering teams, and driving implementation to enhance efficiency and effectiveness.
• Structure and resolve complex issues, applying strong problem-solving skills to deliver actionable solutions.
• Perform business analysis, including requirements gathering, documentation, and supporting data-driven decision making.
• Manage and contribute to transformation programs within the payments domain, driving change and best practices.
• Guide, train, and mentor junior team members to support their development and ensure high team performance.
• Communicate effectively with clients to understand their testing requirements and objectives.
• Work closely with clients throughout the testing lifecycle, providing regular updates and support.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

   

• Experience in Payment Domain (Domestic and Cross Border Payments )
• Experience leading or contributing to transformation initiatives.
• In-depth, hands-on expertise with payment systems and Types.
• Demonstrated ability to identify and implement process improvements.
• Advanced problem-solving skills, with a talent for structuring and resolving complex challenges.
• Exceptional written and verbal communication skills, with a clear and professional style.

Preferred qualifications, capabilities, and skills

• Direct experience in payments processing; exposure to North America payment processing is a plus.
• Familiarity with data and analytics systems.
• Background in process re-engineering.