International Voice Process Agent

We are seeking a dynamic and detail-oriented Export Sales & Dispatch Executive responsible for generating international sales, handling export documentation, and managing dispatch operations. The candidate will play a key role in expanding global business while ensuring smooth execution of export orders.

Key Responsibilities

1. Export Sales & Business Development

• Identify and develop new international clients and markets.
• Handle inquiries from overseas customers and convert them into sales.
• Prepare and submit quotations, negotiate pricing, and close deals.
• Maintain strong relationships with existing export clients.

2. Order Processing & Coordination

• Coordinate with production and internal teams to ensure timely order fulfillment.
• Monitor order status from confirmation to delivery.
• Communicate updates to clients regarding shipment schedules.

3. Export Documentation

• Prepare and manage all export-related documents such as:
• Commercial Invoice
• Packing List
• Bill of Lading / Airway Bill
• Certificate of Origin
• Inspection Certificates
• Export Licenses (if applicable)
• Ensure compliance with international trade regulations and documentation standards.

4. Dispatch & Logistics Management

• Plan and execute dispatch of export shipments.
• Coordinate with freight forwarders, CHA (Custom House Agents), and logistics providers.
• Track shipments and ensure timely delivery to customers.
• Handle shipping documentation and customs clearance processes.

5. Compliance & Formalities

• Ensure adherence to export policies, DGFT regulations, and company procedures.
• Manage documentation related to payments (LC, advance, etc.).
• Maintain proper records of export transactions and reports.

Required Skills & Qualifications

• Bachelor’s degree in Commerce, Business Administration, or related field.
• 2–5 years of experience in export sales and documentation.
• Strong knowledge of export procedures, logistics, and international trade.
• Good communication and negotiation skills.
• Proficiency in MS Office and email communication.
• Ability to handle multiple tasks and meet deadlines.

Preferred Skills

• Experience in handling industrial/laboratory equipment exports.
• Knowledge of INCOTERMS, LC handling, and DGFT procedures.
• Familiarity with ERP systems.

Key Competencies

• Attention to detail
• Problem-solving ability
• Customer relationship management
• Time management
• Team coordination