Contact Center Executive (International Voice)

Contact Center Executive – Activation & Reactivation (International Voice Process)

Company: Aspora

Location: Gurgaon

Salary: Up-to ₹32,000 per month(Interview Based) 

Employment Type: Full-Time

Working Days: 5 day working with rotation shift 

About the Role -

We are hiring experienced Contact Center Executives for an International Voice Process supporting Activation & Reactivation campaigns for NRI customers across the UAE, UK, and US. The role involves proactive outbound calling, customer onboarding, and delivering an exceptional customer experience while maintaining high-quality communication standards.

Key Responsibilities -

 Activation & Reactivation

• Make proactive outbound calls to customers for activation and reactivation campaigns.
• Re-engage customers who have been inactive for 60+ days.
• Assist customers who have signed up but have not completed their first transaction.
• Guide customers through digital onboarding, including NRE/NRO account opening and banking product activation.
• Deliver excellent customer service while meeting quality and compliance standards.
• Achieve campaign productivity and conversion targets.

Customer Support

• Handle customer queries professionally and provide timely resolutions.
• Ensure accurate documentation of customer interactions.
• Follow company policies and process guidelines to maintain service quality.

Eligibility Criteria -

• Minimum 6 months of Voice Process/BPO experience (Freshers are not eligible).
• Excellent spoken and written English communication skills.
• Versant Score 5–6 preferred (Higher scores are an advantage).
• Strong customer handling, listening, and problem-solving skills.
• Ability to work in a fast-paced international customer support environment.
• Immediate joiners preferred.
• Basic Background Verification (BGV) clearance is mandatory.

Project Highlights -

• International Voice Process serving NRI customers in the UAE, UK, and US.
• 5 days working with rotation shift 
• Quick hiring process with immediate onboarding.
• Career growth opportunities in an international customer support environment.
• Initial focus on Activation & Reactivation campaigns with future support process expansion.

📍 Location: Gurgaon, sector 20 

📧 Email: saurav@indezon.in

📞 Contact: 9289902003

Immediate joiners are highly preferred. Apply today and become part of a fast-growing international customer support team!