Customer Care Executive
Bigbang hr advisorsFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
6 applicants
Job Description
Key Responsibilities
● Handle customer queries via phone, email, WhatsApp, chat, and social media.
● Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
● Process orders, returns, exchanges, refunds, and cancellations as per company policy.
● Coordinate with internal departments such as warehouse, logistics, sales, and accounts to resolve customer issues.
● Maintain accurate records of customer interactions in the CRM system.
● Follow up with customers to ensure timely resolution of their concerns.
● Educate customers about products, services, and company policies.
● Meet defined response time, resolution time, and customer satisfaction (CSAT) targets.
● Escalate unresolved issues to the appropriate department or manager.
● Prepare daily, weekly, and monthly customer service reports as required.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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