Customer Care Executive

Job Title: International Customer Support Executive (Voice Process)

Company: IGT Solutions

Process: Expedia – International Voice Process

Location: Gurgaon, Sector 21

Job Overview:

IGT Solutions is hiring for an International Customer Support Executive role for the Expedia process. This is a voice-based profile where candidates will handle international customer queries and provide excellent service support.

Key Responsibilities:

Handle inbound/outbound international customer calls

Resolve customer queries related to travel services

Provide accurate information and ensure customer satisfaction

Maintain quality and productivity standards

Follow company guidelines and compliance policies

Eligibility Criteria:

Good communication skills in English

Experience in international voice process preferred

Freshers with strong communication can also apply

Willing to work in rotational shifts

Salary & Benefits:

Salary: Up to ₹28,000 (In-hand)

CTC: Up to ₹32,000

TLI (Incentives): Up to ₹8,000 (Performance-based)

Retention Bonus: ₹50,000 (As per company terms & conditions)

Working Days: 5 days working, 2 rotational offs

Shift: Rotational shifts

Cab Facility: Both-side cab provided

Why Join Us?

Opportunity to work with a reputed brand (Expedia process)

Growth-oriented work environment

Attractive salary and incentives

Safe and convenient transportation facility

Job Title: International Technical Support (Chat Process – Vivint)

Company: Transcom

Process: Vivint Chat Process

Location: Gurgaon, Sector 30

Job Overview:

Transcom is hiring for an International Technical Support Chat Process (Vivint). This role is ideal for candidates with experience in technical support and upselling via chat, looking to grow in a fast-paced international BPO environment.

Key Responsibilities:

Handle customer queries via chat support for international clients

Provide technical assistance and troubleshooting solutions

Deliver excellent customer service experience

Identify opportunities for upselling products/services

Maintain accurate records of customer interactions

Eligibility Criteria:

Minimum experience in International Technical Support (Chat)

Experience in upselling will be an added advantage

Good written communication skills in English

Ability to work in a rotational shift environment

Salary & Benefits:

In-Hand Salary: ₹26,000

CTC: ₹31,000

Both-side transport facility provided by the company

Opportunity to work with a reputed international BPO

Work Details:

Working Days: 5 Days a Week

Week Offs: 2 Rotational Offs

Shift: Rotational Shift

Login Hours: 8 Hours + 1 Hour (Breaks & Lunch included)

Why Join Transcom?

Global exposure with international clients

Stable work environment

Career growth opportunities in technical and customer support roles

Job Title: Customer Support Executive – International Voice (Travel Domain)

Company: Transcom

Location: Sector 30 (Gurgaon)

Job Overview:

Transcom is hiring for an International Voice Process in the Travel Domain. We are looking for experienced candidates with strong knowledge of Amadeus (GDS) and a passion for delivering excellent customer service.

Key Responsibilities:

Handle inbound/outbound customer queries related to travel services

Assist customers with flight bookings, cancellations, modifications, and travel-related queries

Use Amadeus (GDS) system efficiently to manage bookings

Provide accurate information and ensure high customer satisfaction

Maintain quality standards and adhere to company policies

Eligibility Criteria:

Minimum 1 year of experience in Travel Domain (Amadeus on paper mandatory)

Good working knowledge of Amadeus software

Excellent communication skills in English

Graduate and Undergraduate both can apply

Salary & Benefits:

CTC: ₹32,000

In-hand Salary: ₹27,000

Additional benefits:

Incentives (as per performance)

Both-side cab/transport facility

5 days working

2 rotational offs

Rotational shifts

Work Schedule:

5 Days Working

Rotational Shifts

Rotational Weekly Offs

Why Join Transcom?

Opportunity to work in a global travel support environment

Career growth in the international BPO sector

Supportive and dynamic work culture

## Job Description – Odigeo International Sales & Customer Support

Company Name: IGT Solutions

Location: Sector 21 Gurgaon

Process Name: Odigeo International Sales & Customer Support

### Job Details:

* Profile: International Sales & Customer Support

* Working Days: 5 Days Working

* Week Offs: 2 Rotational Offs

* Shift: Rotational Shift

* Shift Timing: 9 Hours Shift (8 Hours Login + 1 Hour Break)

* Transport Facility: Both Side Cab Facility Available

* Incentives: Up to ₹4,000 – ₹5,000 based on performance and company terms & conditions

### Salary Package:

* In-Hand Salary: ₹36,000

* CTC: ₹40,000

### Eligibility Criteria:

#### For Graduates:

* Minimum 6 Months of International Experience in Sales or Customer Support

#### For Undergraduates:

* Minimum 1 Year of Complete International Experience in Customer Support or Sales

### Required Skills:

* Good Communication Skills

* Customer Handling Skills

* Sales & Support Understanding

* Comfortable with Rotational Shifts

### Job Responsibilities:

* Handling international customer queries through calls

* Providing sales assistance and customer support

* Resolving customer concerns professionally

* Maintaining customer satisfaction and service quality

* Achieving process targets and performance metrics

Interested candidates with relevant international experience and good communication skills can apply for this opportunity.