Customer Service Associate

CREDITAS SOLUTIONS — HUMAN RESOURCES

Customer Service Associate 

 Entry Level / Fresher    Full-Time | On-site     Salary: ₹15,000 – ₹17,000 per month      Rotational Shifts | Weekly Roster

 Operations: 9:00 AM – 8:00 PM · 7 Days a Week

Key Responsibilities   

Handle inbound and outbound customer calls professionally, addressing queries related to loan accounts, repayment schedules, EMI dues, and account status.

   Assist customers in understanding their repayment obligations and guide them toward timely resolution of outstanding dues.

   Accurately record all customer interactions, complaints, and resolutions in the CRM system as per defined SOPs.

   Escalate complex or unresolved queries to the appropriate team or supervisor within stipulated timelines.

   Achieve daily and monthly productivity targets including call handling time, resolution rate, and customer satisfaction scores.

   Maintain strict adherence to RBI Fair Practices Code and internal compliance guidelines during all customer interactions.

   Participate in daily briefings, training sessions, and team huddles to stay updated on product knowledge and process changes.

   Support outbound campaigns including payment reminders, follow-ups, and feedback collection as assigned.

Eligibility & Qualifications                                                            Skills & Attributes Minimum qualification: Graduate (any discipline)                                   Strong verbal communication and active listening skills

 Freshers welcome — no prior experience required                                 Customer-first attitude with a calm, empathetic approach

   Basic proficiency in English; knowledge of Hindi or a regional language is an advantage

   Ability to handle pressure and maintain composure during difficult conversations

   Comfortable with computers, data entry and basic CRM usage

   Willingness to work in a 6-day rotational shift schedule on a weekly roster basis

   Availability to work on weekends and public holidays as per roster

   High sense of ownership, accountability, and attention to detail

   Quick learner with the ability to adapt to process changes

   Team-oriented with a positive and collaborative work ethic

Work Schedule 

Operating Hours: 9:00 AM to 8:00 PM

Working Days: 7 days a week (including weekends & public holidays)

Shift Allocation: Weekly rotational roster — shifts assigned 7 days in advance

Weekly Off: 1 rotational weekly off as per roster

Shift Timings (indicative):   Morning: 9:00 AM – 6:00 PM

   Afternoon: 11:00 AM – 8:00 PM

   Shifts may vary per operational requirements

Compensation & Benefits₹15,000 – ₹17,000 per month (CTC, based on qualification and assessment)

About Creditas SolutionsCreditas Solutions is a leading contact centre and digital collections partner for financial institutions across India, with operations in Mumbai, Bengaluru, Gurgaon and Noida. We manage inbound customer service, outbound sales, and collections operations for banks, NBFCs and fintech lenders, serving millions of customers. Our team of 650+ professionals is our greatest asset — we invest in continuous training, technology, and a people-first culture that enables individuals to grow into senior roles rapidly.