Customer Support Executive

About the Role: We are looking for enthusiastic and customer-focused Customer Support Executives to join a leading Quick Commerce company. The role primarily involves handling customer queries through chat support, along with occasional voice support.

Key Responsibilities:

• Handle customer queries through Chat Support (80%) and Voice Calls (20%).
• Resolve customer concerns related to orders, deliveries, payments, and app-related issues.
• Provide accurate and timely information to customers.
• Ensure a high level of customer satisfaction through professional communication.
• Follow company policies, processes, and quality standards while interacting with customers.

Eligibility Criteria:

• Freshers and Undergraduates are welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving skills.
• Basic computer knowledge and good typing speed.
• Ability to work in a fast-paced environment.

• Salary: ₹24,000 In-Hand
• Experience: Freshers & Experienced Candidates
• Location: Udyog Vihar

Preferred Skills:

• Fluent and professional English communication.
• Ability to multitask and manage multiple customer interactions efficiently.
• Positive attitude with a customer-first approach.
• Strong attention to detail and willingness to learn.