Customer Support Executive

🚀 Multiple Hiring Opportunities | Customer Support | Customer Service | Sales | Travel Process

🏢 Company: Radical Minds Technology Pvt. Ltd.

📍 Location: Udyog Vihar Phase 2, Sector 20, Gurugram

💼 Experience: Freshers & Experienced Candidates Welcome

📅 Working Days: 6 Days a Week (Rotational Week Off as per Process)

💰 Salary: ₹14,000 – ₹24,000 per Month (Based on Process & Interview Performance)

🌟 We're Hiring for Multiple Customer Support & Sales Processes!

If you're passionate about customer service, sales, or the travel industry and have excellent communication skills, this is your opportunity to build your career with one of India's leading BPO organizations.

📌 Open Positions

✅ Customer Service Executive – Inbound Process (Dr. Lal PathLabs)

✅ Customer Service & Sales Executive – Outbound Process

✅ Customer Service Executive – Travel Process (Ixigo)

✅ Customer Service Representative – Fashion/E-commerce Process (Theater)

✅ Outbound Sales Support Executive – Travel Process (OYO)

🔹 Key Responsibilities

✔ Handle customer queries through Voice, Chat & Email support.

✔ Make outbound calls for customer engagement, follow-ups, sales, and service updates (as per process).

✔ Assist customers with bookings, cancellations, refunds, travel plans, order support, appointments, and product/service information.

✔ Understand customer requirements and recommend suitable products or services.

✔ Deliver an exceptional customer experience while meeting quality standards.

✔ Maintain accurate customer records in CRM and ensure timely issue resolution.

✔ Achieve individual productivity and performance targets.

🎯 Eligibility Criteria

✔ Freshers & Experienced candidates can apply.

✔ Graduates & Undergraduates are eligible (Process Dependent).

✔ Excellent communication skills in English & Hindi.

✔ Versant Level 5+ preferred/mandatory for selected processes.

✔ Basic computer knowledge and typing skills.

✔ Customer-focused attitude with strong interpersonal skills.

✔ Comfortable working rotational shifts and a 6-day work week.

🎁 Why Join Radical Minds?

✨ Attractive Salary Package

✨ Professional Work Environment

✨ Career Growth Opportunities

✨ Work Across Leading Brands in Healthcare, Travel & E-commerce

✨ Performance-Based Learning & Development

📩 Apply Now!