F&B Manager

F&B ManagerLocation: Kosmic Kingdom, DLF Phase 2, Gurugram

About the RoleWe are looking for an experienced, energetic, and hands-on Food & Beverage Manager to lead all café and banquet food operations at Kosmic Kingdom. The ideal candidate will ensure exceptional food quality, smooth daily operations, outstanding guest experiences, and profitable F&B performance while maintaining the highest standards of hygiene and service.

• Key ResponsibilitiesOperations ManagementManage day-to-day operations of the Café and Birthday Party F&B services.
• Ensure smooth coordination between kitchen, service staff, and event teams.
• Monitor food preparation, presentation, and service quality.
• Maintain high standards during peak hours, weekends, and private events.
• Ensure timely food delivery for birthday parties and group bookings.
• Team LeadershipRecruit, train, supervise, and motivate kitchen and service staff.
• Prepare staff duty rosters and manage attendance.
• Conduct regular training on hospitality, hygiene, food safety, and customer service.
• Monitor employee performance and implement improvement plans.
• Inventory & Cost ControlManage inventory of food, beverages, and consumables.
• Forecast purchasing requirements based on expected footfall and events.
• Minimize wastage through proper stock rotation and portion control.
• Conduct daily, weekly, and monthly stock audits.
• Ensure proper storage practices and inventory accuracy.
• Vendor ManagementSource and negotiate with suppliers for the best pricing and quality.
• Maintain relationships with approved vendors.
• Ensure timely procurement of fresh ingredients and supplies.
• Verify quality and quantity of incoming goods.
• Food Quality & HygieneEnsure compliance with FSSAI regulations and food safety standards.
• Maintain kitchen cleanliness and hygiene protocols.
• Conduct regular quality checks of food and beverages.
• Monitor expiry dates and storage temperatures.
• Financial ManagementAchieve monthly food cost and beverage cost targets.
• Control operational expenses while maintaining quality.
• Analyze sales reports and recommend strategies to improve profitability.
• Prepare daily sales summaries and inventory reports.
• Monitor wastage and implement cost-saving measures.
• Customer ExperienceEnsure guests receive prompt and courteous service.
• Resolve customer complaints professionally and efficiently.
• Maintain high guest satisfaction scores.
• Work closely with the Birthday Party team to deliver exceptional celebrations.
• Event & Banquet ManagementCoordinate food service for birthday parties and private events.
• Ensure buffet setups, live counters, and table service meet brand standards.
• Coordinate with event managers regarding guest counts and special requests.
• Ensure timely execution of party menus.
• Compliance & SafetyEnsure all statutory licenses remain valid.
• Follow health, fire, and safety regulations.
• Conduct regular equipment inspections.
• Maintain documentation for audits.
• Desired SkillsStrong leadership and people management skills
• Excellent communication and customer service abilities
• Inventory and food cost management
• Vendor negotiation skills
• Knowledge of restaurant POS systems
• Strong planning and organizational skills
• Ability to work under pressure
• Problem-solving and decision-making skills
• Excellent hygiene and food safety knowledge
• Preferred QualificationsBachelor's Degree or Diploma in Hotel Management / Hospitality.
• 4–8 years of experience in Restaurant, Café, Hotel, Banquet, or Entertainment F&B operations.
• Experience managing birthday parties, banquet operations, or family entertainment centers will be preferred.
• Knowledge of FSSAI standards and food safety compliance.
• Proficiency in MS Excel and POS software.
• Key Performance Indicators (KPIs)Monthly F&B Revenue
• Food Cost %
• Beverage Cost %
• Gross Profit Margin
• Inventory Variance
• Food Wastage %
• Customer Satisfaction Ratings
• Birthday Party Food Service Timeliness
• Staff Productivity
• Hygiene Audit Scores
• Vendor Performance
• Repeat Guest Feedback
• What We OfferCompetitive Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Dynamic & Fun Work Environment
• Opportunity to work with one of Gurugram's fastest-growing family entertainment brands

This role is ideal for someone who enjoys combining hospitality, operational excellence, and event execution in a fast-paced, family entertainment environment, where café service and birthday celebrations are equally important.