Guest Service Associate

Key Responsibilities

Guest Experience & Relationship Management

• Welcome guests warmly and ensure a seamless dining experience from arrival to departure
• Build strong guest relationships through attentive, personalized service and proactive engagement
• Present the menu confidently, explain dishes, ingredients, beverages, and specials, and provide recommendations based on guest preferences
• Monitor guest satisfaction throughout their visit and address concerns professionally and promptly
• Handle guest feedback and special requests effectively
• Escalate guest complaints or operational issues to the shift supervisor or manager when required

Floor Service

• Ensure exceptional service standards are consistently maintained at assigned tables/section
• Accurately take food and beverage orders and enter them into the POS system
• Coordinate effectively with kitchen and service teams to ensure timely order preparation and delivery
• Ensure food and beverages are served according to restaurant service standards while maintaining presentation quality
• Ensure all guest requests are handled promptly and efficiently

Sales & Upselling

• Promote monthly/seasonal specials, signature dishes, desserts, and beverages
• Upsell menu items to enhance the guest experience and increase sales
• Encourage repeat visits through exceptional hospitality and relationship-building

Restaurant Operations

• Ensure tables, dining areas, and service stations remain clean, organized, and fully stocked
• Regularly replenish water, condiments, cutlery, and table essentials
• Assist with opening and closing duties as assigned
• Adhere to hygiene, food safety, and company SOPs at all times
• Ensure guest-facing areas consistently reflect Perilicious' service and presentation standards

Teamwork

• Support colleagues during daily operations and busy service periods
• Maintain a positive and professional attitude with colleagues and guests
• Contribute to a teamwork-oriented environment focused on delivering exceptional customer experiences

Qualifications & Skills Required

• Minimum 1-3 years of experience in Restaurant Service, Hospitality, or Customer Service roles (freshers with a strong attitude may also be considered)
• Good verbal communication skills in Hindi and English
• Well-groomed, presentable, and professional appearance
• Strong interpersonal, guest-handling, and problem-solving skills
• Customer-focused attitude with a passion for hospitality
• Basic understanding of POS systems and restaurant billing processes preferred
• Punctual, disciplined, and dependable
• Ability to work rotational shifts, weekends, and public holidays

Salary & Benefits

• Salary: 18,000 – 20,000 per month (depending on experience and performance)
• Staff meals provided during duty hours
• Performance-based incentives
• Growth opportunities within Perilicious
• Immediate joiners preferred

Role: Steward / Waiter / Waitress

Industry Type: Travel & Tourism

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: F&B Service