IT Executive

We are looking for a proactive IT professional responsible for ensuring smooth day-to-day IT operations, providing technical support, coordinating with corporate IT teams, and managing vendor-related IT requirements.

Key Responsibilities

Provide technical support to employees for hardware, software, network, and system-related issues

Install, configure, and maintain desktops, laptops, printers, and other IT peripherals

Coordinate with corporate IT team for creation, modification, and deprovisioning of email IDs and user access

Manage user accounts, system access, and troubleshoot login or email-related issues

Coordinate with vendors for IT-related procurement and purchase order (PO) processing

Track and follow up on IT equipment purchases, repairs, and service requests with vendors

Maintain IT asset inventory and documentation

Ensure timely software installation, updates, and antivirus protection

Support LAN, Wi-Fi, and network connectivity troubleshooting

Ensure data backup, system security, and compliance with IT policies

Liaise with internal teams and external vendors to ensure uninterrupted IT support services

Required Skills & Qualifications

Bachelor’s degree in IT, Computer Science, or related field

4 years of experience in IT support / IT administration

Good knowledge of hardware, software, networking, and troubleshooting

Familiarity with email management systems and access control

Experience in vendor coordination and IT procurement processes

Strong communication and problem-solving skills

Job Description-IT Professional

• Technical Support: Troubleshooting hardware, software, and network connectivity issues for end-users.
• System Administration: Installing, configuring, and maintaining servers, workstations, and peripheral equipment (printers, scanners).
• Network Security: Implementing security protocols, such as firewalls, anti-virus software, and data encryption to protect against cyber threats.
• Data Management: Managing data backups, ensuring data integrity, and facilitating disaster recovery procedures.
• Software and Application Management: Installing, upgrading, and managing enterprise software, including OS updates (Windows, macOS, Linux) and Office 365 suites.
• System Monitoring: Auditing system performance to identify potential issues and ensure optimal uptime.
• Vendor Management: Coordinating with outside vendors for internet services, phone systems, and hardware procurement.
• User Provisioning: Setting up new user accounts, permissions, and security credentials. 
• Creation and Deprovisioning of Mail ID
• Having knowledge of Time sheet and Solid work software require for designing
• Have technical knowledge of Microsoft Dynamics 365
• Can prepare MIS for management related to use of licenses and users
• Can coordinate with auditor and professional of other countries for compliance.

Required Technical Skills

• Hardware Knowledge: Familiarity with PC/laptop repair, server maintenance, and networking equipment (routers, switches, cabling).
• Operating Systems: Proficiency in Windows, Linux, and macOS.
• Networking Protocols: Understanding of TCP/IP, DNS, DHCP, VPN, LAN/WAN.
• Cloud Platforms: Experience with AWS, Microsoft Azure, or Google Cloud.
• ITSM/Ticketing Tools: Experience with platforms like ServiceNow, Jira Service Management, or Remedy.
• Scripting/Automation: Basic knowledge of PowerShell or Python for automating tasks. 

Essential Soft Skills

• Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues under pressure.
• Communication: Ability to explain technical concepts clearly to non-technical staff and users.
• Customer Service: A service-oriented mindset focused on helping users efficiently.
• Organization: Meticulous attention to detail, particularly regarding documentation and security. 

Coordination and Communication with corporate for deprovision and creation of email id.