Key Account Manager
Vigyapan Mart Private LimitedFixed
₹30,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹30,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
3 applicants
Benefits include: PF, Travel Allowance (TA), Laptop, Food/Meals
Job Description
- Major Roles & Responsibilities in Customer RetentionBuilding Strong Client Relationships
- Develop and maintain healthy relationships with key clients through regular communication and meetings.
- Understanding Customer Needs
- Analyze customer requirements, business goals, and challenges to provide suitable solutions and support.
- Ensuring Customer Satisfaction
- Resolve customer concerns promptly and ensure smooth service delivery to maintain trust and satisfaction.
- Handling Escalations & Issues
- Act as the main point of contact for resolving complaints, service issues, or operational challenges.
- Providing Personalized Support
- Offer customized solutions and strategies based on client expectations and business requirements.
- Regular Follow-Ups
- Conduct periodic follow-ups with clients to gather feedback and strengthen engagement.
- Cross-Selling & Upselling Opportunities
- Identify opportunities to introduce additional services or products that add value to the client.
- Monitoring Account Performance
- Track account growth, customer satisfaction levels, contract renewals, and retention metrics.
- Coordinating with Internal Teams
- Work closely with operations, sales, finance, and support teams to ensure timely service execution.
- Contract Renewal & Retention Planning
- Ensure timely renewal discussions and create retention strategies to reduce customer churn.
- Importance of a Key Account Manager in RetentionImproves customer loyalty
- Increases repeat business
- Reduces customer churn
- Enhances brand reputation
- Supports long-term revenue growth
- Skills Required for Effective Customer RetentionCommunication skills
- Problem-solving ability
- Relationship management
- Negotiation skills
- Customer-centric approach
- Data analysis & reporting
- Time management
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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