Operation Manager

Job Title: Operations Manager (Female) – Facility Management

Company Name: UFTUltra Facility Management Pvt. Ltd.

Industry: Facility Management (High-Rise Residential Societies)

Location: Sector 88, Gurgaon

Job Summary:UFTUltra Facility Management Pvt. Ltd. is seeking an experienced and dynamic Female Operations Manager from a facility management background to oversee and manage operations across multiple high-rise residential societies. The ideal candidate will be responsible for ensuring seamless service delivery, manpower management, and client satisfaction across all assigned sites.

Key Responsibilities:

• Oversee daily operations of multiple high-rise residential buildings.
• Manage and supervise site teams including housekeeping, security, and technical staff.
• Ensure proper manpower deployment, attendance, and performance management.
• Conduct regular site inspections to maintain service quality and compliance.
• Coordinate with society management committees and resolve operational issues promptly.
• Monitor vendor performance and ensure SLA adherence.
• Handle client relationships and ensure high levels of satisfaction.
• Prepare and maintain operational reports, MIS, and documentation.
• Ensure compliance with safety standards, statutory regulations, and company policies.
• Train and guide on-site teams to improve efficiency and service delivery.
• Key Requirements:Gender: Female (as per role requirement)

Experience:

• Minimum 5–10 years in facility management operations.
• Proven experience managing multiple sites, preferably high-rise residential societies.
• Strong leadership and team management skills.
• Excellent communication and client-handling abilities.
• Ability to handle pressure and multitask efficiently.
• Knowledge of housekeeping, security, and technical operations.
• Familiarity with compliance, safety, and statutory norms.
• Educational Qualification:Graduate in any discipline (preferred: Hotel Management / Facility Management / Business Administration)

Key Skills:

• Operations Management
• Team Leadership
• Client Relationship Management
• Problem Solving
• Vendor Management
• Reporting & Documentation