V3M Technologies

Technical Support Executive

V3M Technologies
Sector 3, Gurgaon/Gurugram
₹15,000 - ₹40,000 monthly

Fixed

₹15,000 - ₹40,000

Earning Potential

₹40,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

Walk-in interview

Walk-in interview

Date: 11 Aug 2026 - 25 Aug 2026 | Time: 10.00 am - 04.00 pm...

Urgently hiring

Urgently hiring

95 applicants

95 applicants

Benefits include: PF, 5 working days

Benefits include: PF, 5 working days

Job Description

  • Key ResponsibilitiesProvide technical and functional support to schools using SchoolEye ERP.
  • Handle customer queries through phone calls, WhatsApp, email, remote support and ticketing systems.
  • Understand and troubleshoot issues related to SchoolEye ERP modules.
  • Assist school staff in using different ERP features and functionalities.
  • Guide users regarding student, staff, attendance, fee, examination, transport, HR, payroll, communication and other ERP modules.
  • Identify whether an issue is related to user configuration, data, software functionality, network, browser or server.
  • Perform basic troubleshooting for Windows, browsers, printers, scanners and internet/network connectivity.
  • Provide remote assistance using tools such as AnyDesk/TeamViewer or similar applications.
  • Record customer issues, troubleshooting steps and resolutions in the support/ticketing system.
  • Follow up with customers until the issue is completely resolved.
  • Escalate technical bugs and complex issues to the Development/Technical Team with proper details.
  • Coordinate with developers for bug reporting, testing and issue verification.
  • Test new fixes/features before providing them to customers whenever required.
  • Assist in software installation, configuration, updates and user setup.
  • Maintain proper documentation of common issues, solutions and FAQs.
  • Provide basic training and demonstrations to school users whenever required.
  • Monitor pending support tickets and ensure timely resolution as per company guidelines.
  • Maintain professional communication and good customer relationships.
  • Required SkillsGood knowledge of Windows, MS Office and Internet applications.
  • Basic understanding of computer hardware, networking and troubleshooting.
  • Good knowledge of web browsers, printers and remote desktop/support tools.
  • Basic understanding of SQL/database concepts will be an advantage.
  • Ability to understand and troubleshoot web-based ERP/software applications.
  • Good communication skills in Hindi and English.
  • Good problem-solving and analytical skills.
  • Ability to explain technical issues in simple language to non-technical users.
  • Good documentation and follow-up skills.

Job role

Work location
Work locationAnsal Corporate Plaza, Carterpuri Road, Block C 2, Palam Vihar, Gurugram, Haryana, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelBasic English
Gender
GenderAny gender

Walk-in interview details

Apply for the job and call HR to confirm your interview
Date
Date11 Aug 2026 - 25 Aug 2026
Time
Time10.00 am - 04.00 pm
Other instructions
Other instructionsBring your CV along.

About company

Name
NameV3M Technologies
Address
AddressAnsal Corporate Plaza, Carterpuri Road, Block C 2, Palam Vihar, Gurugram, Haryana, India
Job posted by V3M Technologies

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You can expect a minimum salary of 15,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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