Techno Commercial Executive

Key Responsibilities:

 Customer Relationships Management:

Act as the primary point of contact for key clients, ensuring high levels of

satisfaction.

Understand customer needs and provide suitable technical and commercial

solutions.

Manage escalations and resolve customer complaints in a timely and

professional manner.

Conduct regular customer visits to maintain strong client relationships.

Build rapport with decision-makers to support long-term business

development.

Gather feedback on products/services and share insights with relevant

teams.

 AMC Renewals & Service Contracts:

Drive and manage the AMC renewal process across existing clients.

Prepare and present proposals, negotiate terms and close contracts.

Track contract expiries and proactively engage clients for renewals.

 Spare Part Sale:

Regularly follow up with customers to identify and fulfil spare part

requirements.

Ensure timely quotation and conversion of opportunities into sales.

Coordinate with the service and logistics teams to ensure prompt delivery.

Maintain a spare parts sales pipeline and track conversions against targets.

 Service Team Leadership:

Supervise and coordinate the activities of the customer service and field

service teams.

Ensure timely completion of service calls, installations and preventive

maintenance.

Monitor service KPIs and implement process improvements for better

efficiency.

 Technical & Commercial Coordination:

Work closely with the sales and technical teams to align service offerings

with business goals.

Provide inputs on pricing strategies, customer feedback and competitor

service benchmarks.

Support pre-sales activities with technical inputs where required.

 Reporting & Documentation:

Maintain accurate records of service calls, AMCs and customer interactions.

Prepare regular reports on service team performance, customer satisfaction,

and contract status.

Overseeing CRM documentation of the Service Team and ensuring accurate

and organized record maintenance within the CRM system.

Candidate Requirements:

 Bachelor’s degree in engineering, Business Administration, or related field.

 5+ years of experience in a customer service/techno-commercial role,

preferably in fitness equipment, healthcare, or consumer electronics.

 Strong leadership and team management skills.

 Excellent communication and interpersonal skills.

 Proficient in the local language (spoken and written) and English.

 Good negotiation and analytical abilities.

 Proficiency in MS Office and CRM tools.