Telecaller

Job Description – TelecallerCompany: RACH INFRASTRUCTURE (OPC) PRIVATE LIMITED

Department: Sales & Customer Support

Job Title: Telecaller / Customer Relationship Executive

Job Location: Gurugram, Haryana

Employment Type: Full-Time

Reporting To: Sales Manager / Business Development Manager

Job SummaryWe are looking for a confident and result-oriented Telecaller who will communicate with prospective customers, existing clients, vendors, and business leads over phone and WhatsApp.

The Telecaller will be responsible for understanding customer requirements, explaining the company’s products and services, qualifying leads, scheduling meetings, maintaining follow-up records, and supporting the sales team in converting enquiries into business opportunities.

• Key ResponsibilitiesMake outbound calls to prospective customers and business leads.
• Receive and respond to incoming customer enquiries.
• Explain the company’s products, services, pricing process, and business offerings.
• Understand customer requirements and record complete details in the CRM/Odoo system.
• Qualify leads based on requirement, location, budget, timeline, and purchase intent.
• Schedule meetings, site visits, product demonstrations, and sales calls.
• Regularly follow up with interested customers through calls, WhatsApp, and email.
• Share quotations, brochures, company profiles, and product information with customers.
• Coordinate with the Sales, Purchase, Project, and Operations teams.
• Update lead status, call remarks, next follow-up date, and customer responses in Odoo CRM.
• Maintain daily call reports and follow-up reports.
• Reconnect with old, inactive, or lost leads.
• Escalate serious complaints or high-value enquiries to the concerned manager.
• Achieve daily, weekly, and monthly calling and lead-conversion targets.
• Maintain professional communication and protect customer information.
• Required SkillsGood communication skills in Hindi and basic English.
• Confident and polite telephone communication.
• Strong listening and customer-handling skills.
• Basic computer knowledge.
• Ability to use WhatsApp, email, Excel, and CRM software.
• Good follow-up and persuasion skills.
• Ability to handle objections and customer rejection professionally.
• Target-oriented and disciplined approach.
• Proper call-note and data-entry habits.
• Educational QualificationMinimum: 12th Pass.
• Graduate candidates will be preferred.
• Candidates with experience in telecalling, customer support, sales coordination, real estate, construction material, equipment rental, or B2B sales will be preferred.
• ExperienceFresher candidates with good communication skills may apply.
• Preferred experience: 6 months to 2 years in telecalling, telesales, customer support, lead generation, or inside sales.
• Key Performance Indicators — KPIsNumber of calls completed per day.
• Number of meaningful customer conversations.
• New leads qualified.
• Follow-ups completed on time.
• Meetings or site visits scheduled.
• Quotations or enquiries generated.
• Lead-to-opportunity conversion rate.
• Accuracy of CRM data and call remarks.
• Customer response time.
• Monthly sales contribution.
• Suggested Daily Targets80–100 outbound call attempts.
• 30–40 meaningful conversations.
• 10–15 qualified customer follow-ups.
• 3–5 new qualified leads.
• 2–3 meetings, site visits, or sales appointments scheduled.
• 100% CRM update before the end of the working day.
• Salary StructureFixed monthly salary.
• Performance-based incentive.
• Additional incentive for qualified leads, meetings, and successful conversions.
• Salary will depend on experience, communication skills, and interview performance.

Preferred Candidate ProfileThe ideal candidate should be energetic, disciplined, comfortable speaking with new people, willing to learn company products, and capable of consistently following up with customers without losing professionalism.

Company Business AreasThe Telecaller may handle enquiries related to:

• Ready-Mix Concrete and construction materials.
• AAC blocks and walling solutions.
• Construction equipment rental.
• Civil construction and infrastructure services.
• Furniture, prefab, and interior solutions.
• Construction laboratory and material-testing equipment.
• Working ConditionsOffice-based calling profile.
• Regular use of phone, WhatsApp, email, and Odoo CRM.
• Daily reporting to the Sales Manager.
• Performance will be reviewed based on call quality, follow-up discipline, qualified leads, and conversions.