Telesales Executive

Job DescriptionKey Responsibilities

1. Customer Engagement & Loan Processing

• Call and engage MSME customers — explain the loan process from lead generation to disbursal clearly and promptly
• Manage end-to-end loan origination for applications received through channel partners — from sourcing to disbursal
• Understand customer requirements, gather relevant financial information, and process loan applications accurately
• Conduct loan appraisal on various credit parameters and ensure quality of business at every stage
• Be the primary point of contact for the customer throughout the loan processing journey — be responsive and proactive
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• 2. Coordination & Compliance
• Coordinate regularly with Credit Risk, Quality Check, and Operations teams across the loan application journey
• Work with documentation executives to ensure all required documents are collected and acknowledged on time
• Work within Indifi's compliance framework — ensure 100% adherence to process and policy at all times
• Meet TAT benchmarks on loan processing — timely completion of daily assigned tasks is non-negotiable
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• 3. Relationship Management
• Build and maintain long-term relationships with Micro, Small, and Medium Enterprise (MSME) customers
• Act as a trusted advisor to clients — guide them through loan products, eligibility, and documentation requirements
• Ensure customer experience remains paramount at every touchpoint — from first call to disbursal

Candidate Requirements

Mandatory

• Education: Graduate in Commerce (B.Com) or Finance — Masters in Finance (MBA Finance / M.Com) preferred. Candidates who have not completed graduation will not be considered
• Experience: Fresher welcome — 0 years experience considered if candidate has excellent verbal communication skills in English. Prior experience in Banks, NBFCs, or financial services in sales or loan processing is a plus but not mandatory. 
• Communication: Excellent verbal communication skills in Hindi and English — ability to explain financial products clearly over the phone
• Role type: This is an inside sales / telesales role — no field visits required. Candidates looking for field sales roles should not apply

Preferred

• 0 months to 1 year of experience in MSME lending, SME loans, or business loans in a Bank or NBFC
• Prior experience managing full customer journey from lead to disbursal in a financial services role
• Basic understanding of credit parameters, loan appraisal, and documentation for MSME loans
• Comfortable working in a target-driven, incentive-linked environment