Kpmg India Services Llp

Application Support Engineer - Microsoft 365 and Collaboration Platforms

Kpmg India Services Llp
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Application Support Engineer M365 and Collaboration Platforms - Associate Consultant- MFT - KGS CH

APPLICATION SUPPORT ENGINEER – M365 & COLLABORATION (SFIA LEVEL 3)

Job Title: Application Support Engineer – M365 Collaboration
Department: Group Digital Service Operations

Role Summary
The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery.

Key Responsibilities

  • Support SharePoint Online, M365 apps, SPFx components.
  • Troubleshoot permission issues, workflows, UI, and content management.
  • Participate in on-call rotation and rotating shifts.
  • Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
  • Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
  • Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
  • Application Deployment: Assist in code migrations, system configuration changes, and software releases.
  • Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
  • Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
  • User Support: Provide prompt, clear communication to internal users and clients regarding issue status

Additional Requirements

  • Excellent English communication skills (written and oral).
  • Must support major incidents as escalation point (on-call as required).
  • Shift oversight for teams working between 9 AM and 4 PM IST rotational start times.

Education Qualifications

  • Bachelor’s degree in CS/IT/Engineering.

Certifications (Preferred)

  • MS‑900
  • SharePoint Administrator basics

SFIA Competency Table

SFIA SkillLevelDescriptionExpected ProficiencyASUP3SupportGood troubleshootingITOP3OpsExposure to SaaS adminSCAD3SecurityUnderstands permissions

Experience Level

Mid Level

Job role

Work location
Work locationGurgaon, Haryana, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

Similar jobs you can apply for

Manufacturing / Production

Quality Control Engineer

Vishwajeet Industries
Sector 104, Gurgaon/Gurugram
₹20,000 - ₹35,000
Work from Office
Full Time
Min. 3 years
Basic English

Business Analyst - Process Automation & Operations

Newgen Building Systems Private Limited
Sector 39, Gurgaon/Gurugram
₹40,000 - ₹50,000
Work from Office
Full Time
Min. 1 year
Basic English
Gupta Hospitality Services Pvt. Ltd.

QA / QC Manager

Gupta Hospitality Services Pvt. Ltd.
Sector 37, Gurgaon/Gurugram
₹30,000 - ₹50,000
Work from Office
Full Time
Min. 2 years
Basic English
Ampra Power

Engineering Trainee

Ampra Power
Sector 10A, Gurgaon/Gurugram
₹10,000 - ₹12,000
Work from Office
Full Time
Freshers only
No English Required

QA / QC Executive

Hive Networks
Sector 37C, Gurgaon/Gurugram
₹25,000 - ₹30,000
Work from Office
Full Time
Min. 1 year
Basic English
Career Job Solution

QA / QC Manager

Career Job Solution
Sector 37, Gurgaon/Gurugram
₹15,000 - ₹30,000
Work from Office
Full Time
Min. 6 months
No English Required

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!