Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, French Language, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems, fostering positive client relationships and enhancing user satisfaction throughout your interactions.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Provide training and guidance to junior team members to foster their growth and understanding of service desk operations.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support.
- Good To Have Skills: Experience with ITIL framework and best practices.
- Strong understanding of incident management and ticketing systems.
- Ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills to interact with clients and team members.

Additional Information:
- The candidate should have minimum 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.