Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Document and track client interactions and resolutions to enhance service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Ability to analyze and interpret client issues effectively.
- Familiarity with ticketing systems and service desk software.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.