Technical Support Specialist
Accenture India Private Limited
Work from Office
Full Time
Any experienceJob Description
Application Tech Support Practitioner
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Collaborate with team members to enhance service delivery and client satisfaction.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Experience with ticketing systems and incident management processes.
- Strong communication and interpersonal skills to effectively interact with clients.
- Ability to analyze and interpret client issues to provide appropriate solutions.
- Familiarity with IT service management frameworks.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Support Executive
Hiringtude Global Services Private LimitedWork from OfficeFull Time
Night ShiftMin. 6 months
Good (Intermediate / Advanced) English
Customer Care Executive
Vedatalent ConsultantsWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Customer Support Executive
TranscomWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishTechnical Support Executive
TranscomWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) English
Customer Support Executive
Skillroom India Pvt. Ltd.Work from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishCustomer Support Executive
Teamspace Financial Services Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!