Application Technical Support Engineer - Network Infrastructure

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SD-WAN Implementation
Good to have skills : Palo Alto Networks Firewalls, AWS Administration, Python on Azure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
The Full Stack Hybrid Network Engineer is responsible for the operations and management of hybrid network infrastructures. This role specializes in maintaining core routing and switching, cloud networking, SDWAN/LAN/Wireless, and firewall platforms. The engineer leverages automation, scripting, and AI-aided observability tools, including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.
Key Responsibilities:
- Operate, monitor, and maintain core routing and switching network infrastructure (Juniper, Meraki, Fortinet, or similar).
- Manage and support SDWAN (Cisco Viptela, Velocloud, PaloAlto etc.)
- Manage and support LAN/Wireless solutions on Juniper Mist, Meraki, and/or Fortinet platforms, ensuring optimal performance and reliability.
- Administer firewall platforms such as Palo Alto, Fortinet, Cisco and/or Juniper, supporting secure connectivity and policy enforcement.
- Oversee cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
- Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
- Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
- Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
- Ensure compliance with networking best practices and organizational policies.
- Evaluate and implement new networking technologies and tools to improve operational efficiency.
- Provide technical support and guidance to team members, clients, and stakeholders.
Required Skills:
- Strong proficiency in core routing and switching (Juniper, Meraki, Fortinet, or similar).
- Hands-on experience with SDWAN/LAN/Wireless platforms (Juniper Mist, Meraki, Fortinet).
- Experience with firewall platforms (Palo Alto, Fortinet, Juniper and Cisco).
- Experience in cloud networking (Azure, AWS, GCP).
- Experience in automation and scripting (Python, Ansible, or similar).
- Experience with AI-aided network observability and management tools.
- Understanding of Agentic AI frameworks for network operations.
- Ability to troubleshoot complex network incidents and infrastructure issues.
- Excellent communication and collaboration skills.
Certifications (Required/Preferred):
- Cisco Certified Specialist - Enterprise SD-WAN Implementation
- Juniper Networks Certified Associate Professional
- Meraki ECMS Engineering Cisco Meraki Solutions
- Fortinet NSE Level 4
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Certified Cloud Network Engineer (Azure, AWS, or GCP)
- PCEP Certified Entry-Level Python Programmer
- Red Hat Certified Specialist in Ansible Network Automation (EX457)
- Resource needs to be AI Ready.
- AI Powered Tech Talent