Assistant Manager - Business Analyst (Service Operations)

Assistant Manager

Job Code/ Requisition ID

 

Location

 Gurgaon

Travel Required

As per requirement

Department / Function

Service

Position Name

Assistant Manager

Designation

Assistant Manager

Role

Individual

 

Team                 

 

Reporting To

AVP

Job Specification

 

The Business Analyst in the Service function will be responsible for driving data‑based decision‑making by developing insightful dashboards, analysing service performance metrics, and supporting business operations through timely reporting. The role requires strong analytical abilities, understanding of service workflows, and capability to convert data into meaningful insights that enhance customer experience, field performance, and operational efficiency.

 

 

Qualification/ Personal Attributes

Experience : 2-5 years.

 

Job Description

Key Responsibilities

 

Dashboard Development

• Design user‑friendly dashboards for leadership, service teams, and field staff.
• Automate periodic reports to reduce manual effort and improve accuracy.
• Partner with IT teams to define data models and ensure accurate data flow between systems.
• Ensure dashboards are aligned to business KPIs and support strategic decision‑making.

 

Business Operations Support

• Support service leadership with analytical inputs during performance reviews, monthly business reviews (MBRs), and MIS reporting.
• Track key operational programs—warranty performance, parts consumption, installations, preventive maintenance, escalations, and customer satisfaction.
• Monitor field operations and provide insights for productivity improvement and cost optimization.

 

Stakeholder Collaboration

• Work closely with Service Operations, Field Service, Quality, IT, and Contact Center teams to gather requirements and deliver insights.
• Coordinate with CRM/SAP teams to ensure accurate data mapping, reporting structures, and KPI definitions.
• Partner with regional service teams to understand on-ground challenges and translate them into data‑based solutions.

 

 

 

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

 

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

 

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.

 

• Career Page- http://joinus.luminousindia.com/
• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/
• Home Page- https://www.luminousindia.com/about-us
• Glassdoor-https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm

             

 

Experience Level

Mid Level