Assistant Manager - Operations and Team Management

Assistant Manager

Job details

•Proposed designation – Assistant Manager•Role type – Team Management•Reporting to Manager•Geo to be supported UK•Work timings 2 PM – 10.30 PM

Roles & responsibilities

•The Partnership Office delivers services to Partners across the entire lifecycle—from recruitment through to exit—ensuring an efficient, effective, and customer-centric experience.•The Assistant Manager will support the Operations Manager and Senior Operations Manager in delivering operational tasks, coordinating UK and Group priorities, and assisting with projects and process improvements. This role focuses on operational delivery, stakeholder engagement, and supporting initiatives that ensure smooth execution of Partnership Office activities.•As an Assistant Manager, you will work closely with the Operations Manager to ensure the Partnership Office runs efficiently and meets its objectives. You will assist in managing day-to-day operational tasks, support UK and Group projects, and help maintain strong relationships with internal teams and stakeholders. The role also involves contributing to Group initiatives and supporting capabilities leads.•Assist in managing day-to-day operational tasks across the Partnership Office to ensure smooth service delivery.•Support and deputise when required for the Operations Manager in coordinating UK and Group priorities and projects, working with central teams and capabilities leads.•Performance Management – Manage a high performing team with quality of work produced and proactively tracked within agreed SLAs.  Being the point of escalation for critical matters.•Help maintain and regularly update Partnership Office processes and documentation including Partner guidance documents and handbooks, ensuring accuracy and compliance.•Support liaison activities with Partners across Group and UK, ensuring timely communication and alignment on priorities.•Assist in building strong relationships with internal teams and stakeholders to facilitate collaboration.•Support Journey to Partner and Equity Partner conversion processes and other seasonal activity within the office.•Assist in preparing materials and updates for monthly team meetings and Group forums.•Support governance of data and file storage by maintaining organised, secure, and accessible records.•Develop a strong understanding of how the Partnership operates, including the distinctions between Employment Law and LLP governance, while ensuring the Partner experience remains central to all decisions.•Ensure adherence to internal policies and GDPR requirements when handling sensitive information.•Assist in managing technology platforms such as ServiceNow, SuccessFactors, JIRA, and Partner Central.•Roles & responsibilities•Monitor system performance and escalate issues or improvement opportunities to the Operations Manager.•Support initiatives to improve digital processes and user experience, including automation opportunities.•Prepare reports and data summaries to support decision-making and track progress against objectives. Presenting insight to Senior Leadership.•Monitor SLAs and performance metrics across the Office; highlight trends and areas for improvement.•Assist in developing and maintaining the Partnership Office calendar and communications plan. Coordinate logistics for meetings, events, and key initiatives.

This role is for you if you have the below

•Organised and proactive with a focus on continuous improvement.•Act as a change leader, supporting colleagues and providing change management expertise and guidance within the Group Partnership Office•Confident to speak to stakeholders (Partners) on operational matters and escalate as required.•Strong interpersonal skills and ability to build relationships across teams.•Comfortable working with data and reporting tools.•Flexible and adaptable to changing business needs.•Effective communication skills for engaging with team members at all levels.•Ability to rapidly extract and analyse data accurately.•Solid knowledge of Excel and quick adaptation to KPMG’s internal systems (e.g., SAP).•Strong organisational skills, investigative instinct, respect for confidentiality, and ability to know when to seek guidance.•Self-motivated and able to work efficiently within a team environment.•Effectively able to manage and engage the team•Experience in operational delivery.•Management of a high performing team.•Ability to manage multiple projects and meet set deadlines.•Understanding and proven examples of process improvement and risk awareness.•Strong communication and stakeholder management skills.•Honed collaboration skills, understanding how to operate in a complex, matrixed organisation.•High attention to detail and commitment to quality.•Problem-solving capability in a fast-paced environment.•Excellent Communication Skills•Over 8 years relevant experience of data analysis in an operational or professional services environment•Strong proficiency in MS Excel, VBA, Power Query,•Knowledge of Data Analytics tools••

Other information

•Interview process: Minimum 4 interview rounds + Test•Mode of interview : Telephonic/F2F/Virtual•Job location : Gurgaon/Bangalore

Job details

•Proposed designation – Assistant Manager•Role type – Team Management•Reporting to Manager•Geo to be supported UK•Work timings 2 PM – 10.30 PM

Roles & responsibilities

•The Partnership Office delivers services to Partners across the entire lifecycle—from recruitment through to exit—ensuring an efficient, effective, and customer-centric experience.•The Assistant Manager will support the Operations Manager and Senior Operations Manager in delivering operational tasks, coordinating UK and Group priorities, and assisting with projects and process improvements. This role focuses on operational delivery, stakeholder engagement, and supporting initiatives that ensure smooth execution of Partnership Office activities.•As an Assistant Manager, you will work closely with the Operations Manager to ensure the Partnership Office runs efficiently and meets its objectives. You will assist in managing day-to-day operational tasks, support UK and Group projects, and help maintain strong relationships with internal teams and stakeholders. The role also involves contributing to Group initiatives and supporting capabilities leads.•Assist in managing day-to-day operational tasks across the Partnership Office to ensure smooth service delivery.•Support and deputise when required for the Operations Manager in coordinating UK and Group priorities and projects, working with central teams and capabilities leads.•Performance Management – Manage a high performing team with quality of work produced and proactively tracked within agreed SLAs.  Being the point of escalation for critical matters.•Help maintain and regularly update Partnership Office processes and documentation including Partner guidance documents and handbooks, ensuring accuracy and compliance.•Support liaison activities with Partners across Group and UK, ensuring timely communication and alignment on priorities.•Assist in building strong relationships with internal teams and stakeholders to facilitate collaboration.•Support Journey to Partner and Equity Partner conversion processes and other seasonal activity within the office.•Assist in preparing materials and updates for monthly team meetings and Group forums.•Support governance of data and file storage by maintaining organised, secure, and accessible records.•Develop a strong understanding of how the Partnership operates, including the distinctions between Employment Law and LLP governance, while ensuring the Partner experience remains central to all decisions.•Ensure adherence to internal policies and GDPR requirements when handling sensitive information.•Assist in managing technology platforms such as ServiceNow, SuccessFactors, JIRA, and Partner Central.•Roles & responsibilities•Monitor system performance and escalate issues or improvement opportunities to the Operations Manager.•Support initiatives to improve digital processes and user experience, including automation opportunities.•Prepare reports and data summaries to support decision-making and track progress against objectives. Presenting insight to Senior Leadership.•Monitor SLAs and performance metrics across the Office; highlight trends and areas for improvement.•Assist in developing and maintaining the Partnership Office calendar and communications plan. Coordinate logistics for meetings, events, and key initiatives.

This role is for you if you have the below

•Organised and proactive with a focus on continuous improvement.•Act as a change leader, supporting colleagues and providing change management expertise and guidance within the Group Partnership Office•Confident to speak to stakeholders (Partners) on operational matters and escalate as required.•Strong interpersonal skills and ability to build relationships across teams.•Comfortable working with data and reporting tools.•Flexible and adaptable to changing business needs.•Effective communication skills for engaging with team members at all levels.•Ability to rapidly extract and analyse data accurately.•Solid knowledge of Excel and quick adaptation to KPMG’s internal systems (e.g., SAP).•Strong organisational skills, investigative instinct, respect for confidentiality, and ability to know when to seek guidance.•Self-motivated and able to work efficiently within a team environment.•Effectively able to manage and engage the team•Experience in operational delivery.•Management of a high performing team.•Ability to manage multiple projects and meet set deadlines.•Understanding and proven examples of process improvement and risk awareness.•Strong communication and stakeholder management skills.•Honed collaboration skills, understanding how to operate in a complex, matrixed organisation.•High attention to detail and commitment to quality.•Problem-solving capability in a fast-paced environment.•Excellent Communication Skills•Over 8 years relevant experience of data analysis in an operational or professional services environment•Strong proficiency in MS Excel, VBA, Power Query,•Knowledge of Data Analytics tools••

Other information

•Interview process: Minimum 4 interview rounds + Test•Mode of interview : Telephonic/F2F/Virtual•Job location : Gurgaon/Bangalore

Job details

•Proposed designation – Assistant Manager•Role type – Team Management•Reporting to Manager•Geo to be supported UK•Work timings 2 PM – 10.30 PM

Roles & responsibilities

•The Partnership Office delivers services to Partners across the entire lifecycle—from recruitment through to exit—ensuring an efficient, effective, and customer-centric experience.•The Assistant Manager will support the Operations Manager and Senior Operations Manager in delivering operational tasks, coordinating UK and Group priorities, and assisting with projects and process improvements. This role focuses on operational delivery, stakeholder engagement, and supporting initiatives that ensure smooth execution of Partnership Office activities.•As an Assistant Manager, you will work closely with the Operations Manager to ensure the Partnership Office runs efficiently and meets its objectives. You will assist in managing day-to-day operational tasks, support UK and Group projects, and help maintain strong relationships with internal teams and stakeholders. The role also involves contributing to Group initiatives and supporting capabilities leads.•Assist in managing day-to-day operational tasks across the Partnership Office to ensure smooth service delivery.•Support and deputise when required for the Operations Manager in coordinating UK and Group priorities and projects, working with central teams and capabilities leads.•Performance Management – Manage a high performing team with quality of work produced and proactively tracked within agreed SLAs.  Being the point of escalation for critical matters.•Help maintain and regularly update Partnership Office processes and documentation including Partner guidance documents and handbooks, ensuring accuracy and compliance.•Support liaison activities with Partners across Group and UK, ensuring timely communication and alignment on priorities.•Assist in building strong relationships with internal teams and stakeholders to facilitate collaboration.•Support Journey to Partner and Equity Partner conversion processes and other seasonal activity within the office.•Assist in preparing materials and updates for monthly team meetings and Group forums.•Support governance of data and file storage by maintaining organised, secure, and accessible records.•Develop a strong understanding of how the Partnership operates, including the distinctions between Employment Law and LLP governance, while ensuring the Partner experience remains central to all decisions.•Ensure adherence to internal policies and GDPR requirements when handling sensitive information.•Assist in managing technology platforms such as ServiceNow, SuccessFactors, JIRA, and Partner Central.•Roles & responsibilities•Monitor system performance and escalate issues or improvement opportunities to the Operations Manager.•Support initiatives to improve digital processes and user experience, including automation opportunities.•Prepare reports and data summaries to support decision-making and track progress against objectives. Presenting insight to Senior Leadership.•Monitor SLAs and performance metrics across the Office; highlight trends and areas for improvement.•Assist in developing and maintaining the Partnership Office calendar and communications plan. Coordinate logistics for meetings, events, and key initiatives.

This role is for you if you have the below

•Organised and proactive with a focus on continuous improvement.•Act as a change leader, supporting colleagues and providing change management expertise and guidance within the Group Partnership Office•Confident to speak to stakeholders (Partners) on operational matters and escalate as required.•Strong interpersonal skills and ability to build relationships across teams.•Comfortable working with data and reporting tools.•Flexible and adaptable to changing business needs.•Effective communication skills for engaging with team members at all levels.•Ability to rapidly extract and analyse data accurately.•Solid knowledge of Excel and quick adaptation to KPMG’s internal systems (e.g., SAP).•Strong organisational skills, investigative instinct, respect for confidentiality, and ability to know when to seek guidance.•Self-motivated and able to work efficiently within a team environment.•Effectively able to manage and engage the team•Experience in operational delivery.•Management of a high performing team.•Ability to manage multiple projects and meet set deadlines.•Understanding and proven examples of process improvement and risk awareness.•Strong communication and stakeholder management skills.•Honed collaboration skills, understanding how to operate in a complex, matrixed organisation.•High attention to detail and commitment to quality.•Problem-solving capability in a fast-paced environment.•Excellent Communication Skills•Over 8 years relevant experience of data analysis in an operational or professional services environment•Strong proficiency in MS Excel, VBA, Power Query,•Knowledge of Data Analytics tools••

Other information

•Interview process: Minimum 4 interview rounds + Test•Mode of interview : Telephonic/F2F/Virtual•Job location : Gurgaon/Bangalore

Experience Level

Mid Level