Assistant Manager - Service Management and Customer Success
Kpmg India Services Llp
Work from Office
Full Time
Min. 7 yearsJob Description
Assistant Manager
The Capability Hubs (CH) team at KPMG Global Services (KGS) helps KPMG firms navigate the complexities of their business by understanding their needs and delivering tailor-made, industry-focused solutions. Led by an experienced leadership team across two locations in India - Gurugram and Bengaluru - CH provides support in winning business, client delivery and eminence building. From 185 colleagues in 2011 to 1,500+ in 2023, each of our cross-functional hubs comprises seasoned professionals with the deep domain expertise to help deliver value and achieve business outcomes through process efficiency and seamless delivery.
•Lead the development and enhancement of service management practices as part the GBS customer success team across all delivery centers.•Co-own the GBS service catalogue, governance framework, and management reviews to ensure standards are current, adopted, and measured.•Lead GBS-wide stakeholder surveys, synthesize insights and drive follow-through on actions for improvement demonstrating customer focus.•Own the full lifecycle of monthly, quarterly reviews (QBRs) with functions & delivery centers. Identify improvement opportunities, best practices for scale & adherence to functional leadership expectations.•Strong quantitative skills and comfort with KPIs, OKRs, and performance management across geos.•Use enterprise‑approved AI tools for data prep, insight generation, and content drafting; uphold responsible AI and data privacy.•Support the development of a customer success excellence culture, including the delivery of GBS Service Management trainings across delivery centers.•Foster strong relationships with colleagues across delivery centers, understand their needs and align to GBS priorities enabling seamless service delivery.•7-9 years of progressive experience in service management/service delivery in a GCC / multi-Geo environment; Big 4 experience preferred.•Demonstrated track record of stakeholder management across time zones, US engagement preferred.•Proven record of QBR/MBR governance and executive communication.•Experience coordinating across multiple delivery centers/time zonesExperience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Delivery PersonDelivery Boy Biker
Blinkit Private Limited
Field Job
Part TimeFull TimeAny experience
No English RequiredGrocery Delivery Boy
SWIGGY INSTRAMARTField JobFull TimeAny experienceNo English Required
Delivery Boy Biker
Swiggy Instamart Private LimitedField JobFull TimeAny experienceNo English Required
Delivery Rider
Mannekerg Solutions Private LimitedField JobPart TimeFull TimeAny experienceNo English RequiredDelivery Rider
Mannekerg Solutions Private LimitedField JobPart TimeFull TimeAny experienceNo English RequiredDelivery Rider
Mannekerg Solutions Private LimitedField JobPart TimeFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 7 to 9 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!