Assistant Manager - Account Management

Assistant Manager

Roles & responsibilities

The Account Manager plays a key role within the A&SM team, partnering with the Client Lead Partner (CLP) and Account team to drive day-to-day account activity, build momentum, and deliver profitable, sustainable growth. The role focuses on enabling the Client Service Team through proactive account management, strong stakeholder coordination, and effective use of insights, tools, and support to strengthen client relationships and win high-profile opportunities. Your responsibilities will include:

Account Strategy

•In partnership with the Client Lead Partner (CLP), develop and articulate the account vision and strategy, translating this into a clear, actionable plan for the Client Service Team (CST).•Build and maintain a strong understanding of the client’s strategic priorities, key focus areas, and challenges, and clearly map KPMG’s relevant capabilities and offerings to these needs.•Gather, analyse, and share client intelligence with the CLP and wider CST, including client updates and news, competitor and vendor insights, and relevant market and industry analysis.

Account Management

•Act as the central source of account knowledge for the CST, serving as a key connector across the team by sharing intelligence, insights, and best practices to enable effective client support.•Maintain momentum and organisation across the account through regular engagement with CST members, ownership of meeting agendas, and preparation of high-quality CST materials and packs.•Develop and maintain a comprehensive onboarding pack for new CST and engagement team members, enabling rapid understanding of the client, their priorities, and ways of working.•Ensure the CST Teams channel is current, well-structured, and actively used as the single source of truth for account information, including RFPs and proposals, contracts, rate cards, engagement letters, and invoices.•Regularly update and use the CST Teams channel and other communication vehicles (e.g. newsletters) to promote account activity, share updates, and maintain visibility of progress and opportunities.•Build and maintain strong connections with the wider global CST, where applicable, to facilitate collaboration, knowledge sharing, and coordinated client delivery.

Client Relationships

•Support the Client Lead Partner (CLP) and Client Service Team (CST) in developing and executing a relationship strategy and plan that supports profitable account growth.•Maintain an up-to-date and accurate record of key client stakeholders, ensuring visibility across the CST.•Enable regular connectivity and coordination across the KPMG account team to ensure existing client relationships are understood, supported, and leveraged effectively.•Ensure that new key client contacts are introduced to and engaged by an appropriate CST member within an agreed timeframe.•Work with relevant business support stakeholders to track all key client meetings held by the CLP and CST, ensuring meeting objectives, outcomes, and actions are documented and shared.•Act as a central point of contact for the client’s Procurement, Legal, and other key client functions, building and maintaining strong, constructive working relationships.

Sales

•Support the end-to-end sales process, working closely with the CLP to initiate qualification assessments and manage opportunities through to contracting, billing, and payment, while supporting CLP and CST members on bid activity.•Cascade sales successes, case studies, and client wins across the CST to encourage cross-selling, collaboration, and the sharing of best practices, including across the global network where relevant.•Ensure responses to RFPs and bids effectively leverage KPMG sales tools and enablement resources, including MarketEDGE, NPT, and Commercial team support.•Review monthly Client Insights reports prior to CLP sign-off, providing constructive challenge and input.

Framework Agreements, MSAs and Risk Management

•Support the CLP in preparation for legal, rate, and fee negotiations with client procurement teams.•In liaison with the Contracts Unit, ensure that framework agreements, master services agreements (MSAs), contracts, terms and conditions, and statements of work are reviewed, negotiated, and agreed in line with firm policies.•Build and maintain a strong understanding of sales management processes (including SAP Opportunity Management and Engagement Management) and risk management requirements, such as client acceptance, continuance, and Sentinel processes.

Marketing

•Review client marketing distribution lists regularly, updating as required and submitting for CLP approval.•Work closely with the Marketing Manager to design and deliver client-specific marketing initiatives and events that support the account’s key pursuits and relationship objectives.

Financials

•Report regularly against the account strategy, highlighting areas of over-performance, under-performance, risks, and opportunities.•Monitor and report on the account’s financial position, including pipeline, sales, backlog, WIP, provisions, debts, EP%, and business development spend, escalating and chasing queries where required.•Work with functional CST leads to ensure accuracy and alignment of pipeline, sales, WIP, and provisioning data.•Support account teams in securing purchase orders (POs) and ensuring timely invoicing and payment.

Issues and Queries

•Act as the central point of contact for issues and queries arising from the client and from our teams working with the client. Ensure they are handled promptly and effectively

People Management

•Actively communicate program progress, opportunities, and challenges to Performance Manager, partnering with leadership to drive accountability, resolving obstacles and foster a high-performing result-driven team•Drive people management and development through clear goal-setting, structured guidance, and support for non-performers, ensuring all team members achieve role success•Ensure high-quality delivery and excellence at team level and fostering a culture of accountability and continuous improvement•Drive structured program-level reviews on quarterly basis to monitor quality, track adoption of new services, and strengthen elevated support delivery across accounts and sectors

Competencies

•Ability to develop compelling, well-considered solutions to problems of moderate complexity.•Proactive in engaging with others, with a proven ability to build constructive relationships across the firm, particularly within client service teams.•Strong internal and external stakeholder management capabilities, supported by excellent written and verbal communication skills.•Confident and proficient in using PowerPoint and Excel.•Demonstrates strong commercial acumen with a solid understanding of KPMG’s services and offerings.•Able to work with discretion, given the sensitive and confidential nature of the role.•Possesses strong financial and strategic thinking capabilities.•Highly organised, with exceptional attention to detail and a high degree of accuracy.•Demonstrates resilience, tolerance for ambiguity, and the ability to work under pressure while managing competing priorities.•Proven ability to establish and maintain strong relationships, particularly at senior levels, across a matrix organisation; able to clearly articulate key messages to diverse audiences and influence at a senior level.•Comfortable making decisions independently, while appropriately informing and consulting relevant stakeholders.•Solid understanding of sales and engagement processes (including SAP Opportunity Management and Engagement Management) as well as risk management processes such as client acceptance, continuance, and Sentinel.•Forward-looking mindset with a holistic approach to work, supported by strong problem-solving and root-cause identification skills.

Educational qualifications

•Qualifications: Post Graduation degree from a reputable university

Work experience

•7-10 years or business experience in a similar role for a large multinational. Having familiarity with Account Management proposition and solutions will be an added advantage

Experience Level

Mid Level