Assistant Manager - ServiceNow Governance, Risk and Compliance (GRC) Solutions

Assistant Manager - GRC Packaged Product (Archer, SN, OT, MS, OP)

Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Key Responsibilities:

• SecOps Development & Configuration:
• Design and implement ServiceNow SecOps solutions, including Security Incident Response and Vulnerability Response
• Configure and customize workflows, dashboards, and reports to meet organizational requirements.
• ServiceNow Workspace Development:
• Develop intuitive and user-friendly ServiceNow Workspaces tailored for SecOps use cases, enabling efficient task management and visibility for end-users.
• Configuring the existing Workspaces while adding/removing widgets etc.
• Portal Design & Development:
• Create and enhance ServiceNow Service Portals with a focus on SecOps functionalities, ensuring a seamless and engaging user experience.
• Catalog form creation and integrating those with other ServiceNow modules is key.
• Integration:
• Develop and maintain integration between ServiceNow and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.
• Troubleshoot and resolve integration issues effectively.
• Scripting & Customization:
• Develop and maintain custom scripts using JavaScript, Business Rules, Script Includes, and Client Scripts.
• Optimize scripts to ensure system performance and scalability.
• Process Optimization:
• Collaborate with stakeholders to identify and streamline SecOps processes, ensuring alignment with industry best practices and regulatory requirements.
• System Administration & Support:
• Perform regular maintenance, upgrades, and troubleshooting of the ServiceNow platform to ensure smooth operations.
• Provide technical support and training to end-users and stakeholders.

Required Skills & Experience:

• Proven experience in ServiceNow SecOps module implementation and development.
• Hands-on experience with ServiceNow Workspace design and development.
• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.
• Experience in developing and customizing ServiceNow Portals, widgets, and UI pages.
• Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.
• Familiarity with ServiceNow platform administration and performance optimization techniques.
• Ability to translate business requirements into technical solutions.
• Excellent communication and problem-solving skills.

Qualifications

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist - SO
• ServiceNow System Admin (CSA)
• ServiceNow Certified Application Developer or other relevant certifications.
• Experience with Agile development methodologies.
• Familiarity with other ServiceNow modules (e.g., ITSM, IRM, or ITOM).