Program Manager

Assistant Manager - NFTE Connect

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Wing to wing management of NFTE Life cycle process for consumer sales. 

Role Accountability 

Program Management

1. Formulate, implement and monitor non digital Programs for sales Channel
2. Drive programs on a day to day basis- NFTE Life cycle enhancement, Banca Newsletter, Wellness Program, RM Program etc.
3. Manage and control timelines, budgets and activities to run the programs
4. Resolve issues or bottlenecks of the program
5. Plan, participate and drive cross functional meetings with different stakeholders within the company and outside to drive programs
6. Creating dashboard, timely reporting to track the program performance throughout its lifecycle
7. Maintain all contracts, payments documentation and support collaterals in place for all relationships/ programs 
8. Manage SOPs, Training Material, documents/ approvals and Sales Support Items for all initiatives led 
9. Developing an evaluation method to assess program strengths and identify areas for improvement
10. Demonstrating customer/ end user focus – builds strong  relationships and create processes/ programs with end user viewpoint
11. Gathering feedback on the program from end user and enhancing the program accordingly
12. Implementing and managing changes and interventions to ensure project goals are achieved
13. Build and maintain relationships with already approved old and new vendors
14. Work with vendors and do research to stay updated on new trends and industry benchmark
15. Managing vendors and carrying out quality check, dealing with the price and service improvements

Measures of Success 

1. Achievement of project success outcomes as per agreed plan
2. Consistent and effective reporting
3. VoC from end User/ Stakeholders
4. Budget and timeline adherence in project execution

Technical Skills / Experience / Certifications

1. Knowledge of Sales processes
2. Knowledge of Sales digital tools/platforms
3. Experience of managing IT/non IT projects in BFSI

Competencies critical to the role

1. Experience in  Business Development / Projects 
2. Stakeholder management /Presentation Skills 
3. Meticulous; having an eye to detail
4. Planning & Organizing
5. Innovation & Problem Solving

Qualification 

 Minimum Graduate

Preferred Industry

 FCI / Any

Experience Level

Mid Level