Assistant Manager - Process Training in Banking and Financial Services

Assistant Manager - Process Training (BFS Domain)- Gurgaon - NH8 - REF89494S_2025212948

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

ResponsibilitiesIdentifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methods.Responsible for Training delivery for new hires, refreshers and any ad hoc training requestsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentDrive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflowsProactively communicate with Client on daily operational matters relating to training.Partner with operational teams to ensure that refresher training needs are identified and delivered.Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Financial Crime Experience of at least 5 years is must Experience into AML KYC, Crypto, CDD and EDD Domain Good with Microsoft Office, Google Suite Strong with MIS reporting Strong analytical and operations management skills Minimum 7 years of experience client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectivelyMinimum 8 years of experience and Graduate- Flexible for rotational shifts

Qualifications

Bachelor's Degree- Any stream

Experience Level

Mid Level