Assistant Vice President - Order Management and Sales Support

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Order Management & Sales Support
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Key Responsibilities:

Operations:
•    Lead ops team of 50+ resources for Order Management, Invoicing & Sales Support function of a multi-franchise automotive dealer company.
•    Overlook new work scope transitions, ensure stable ops delivery & drive knowledge management.
•    Understand and learn the work-scope managed by his/her team members.  
•    Establish standard operating procedures, ensure adherence by the team to the same 
•    Support change management for clients and Genpact.
•    Own people managements aspects such as hiring, grooming, upskilling, career development etc.
•    Establish Daily Management in the team. 
•    Oversee team delivery, outcomes, & performance through direct and indirect reporting via TLs.
•    Collaborate and work with other Genpact business leaders and functional leaders.
•    Create strong solution differentiation by integrating Process, Tech, and Analytics.
•    Establish mechanisms to identify and address performance gaps or breakthroughs and develop improvement plans.
•    Engage internal and external communications, including calls, workshops, and meetings.
•    Candidate will require to work from office.

Client Management:
•    Responsible for client governance & connect – daily/ weekly / monthly / quarterly or as required by Genpact or clients. 
•    Responsible for driving SLA adherence.
•    Respond to customer inquiries and escalations.
•    Ensure accuracy / integrity of data.
•    Enhance client experience through superior service; implement new tools and technologies.

Process Improvements:
•    Drive automation and improvements within processes to streamline operations through Lean, Digital, Six Sigma and other tools.
•    Be flexible to learn new tools and options to improve outcomes for team and clients.

Specific Competencies (Essential)
•    Ability to prioritize and manage effectively across many competing and concurrent tasks. 
•    Exceptional verbal & written communication and Presentation skills. Should be able to prepare & present independently & confidently to Genpact senior leadership and Client organization.
•    Ability to manage through indirect authority and matrixed organization structures.
•    Strong negotiation, facilitation and influencing and consensus building skills.

Qualifications
Minimum & Preferred qualifications
•    Must have skills/experience:
o    Must be a graduate with vast work experience.
o    Candidate must have Order Management & invoicing experience
o    Should have led teams of at least 50 employees for good years.
o    Strong problem-solving skills and attention to detail.
o    Experience in front-ending, transitioning, and stabilizing new deals or relationships.
o    Flexible schedule and ability to work under pressure.
•    Desired skills:
o    Strong preference will be given for candidates with prior working knowledge of Pinewood
o    Prior experience of working in the automotive industry.
o    Experience of activities in a dealership environment

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.