Associate - Retail Operations

Associate-Retail Operations

About the Opportunity

Job Type: PermanentApplication Deadline: 01 April 2026

Job Description

                                                                                                

Title                 Associate

Department      Financial Crime Hub

Location          Gurgaon

Reports To       Manager

Level                1

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients, and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us.

Regulatory Obligations

Your role will require you to ensure that the services you provide to the Company are fully aligned with FIL’s Code of Conduct & Ethics and the FCA’s COCON, for as long as you perform your role in support of FIL’s business regulated by the FCA in the United Kingdom.

If your role changes in the future, the direct application of COCON may no longer apply. However, the general expectations regarding your adherence to legal and regulatory standards will continue to apply.

About your team

The core activity performed by the department is to work on client’s instructions and documentations, accordingly, update and maintain client records on Fidelity systems. It also includes verifying the clients with their ID DOCS or IVC received and draft letters in case of incorrect docs, monitoring Fraud, doing checks for politically exposed and sanctions personnel. Additionally, there are couple of control reports processed by the team.

About your role
The role involves ensuring customer (both internal FIL staff and external FIL investors) instructions are dealt accurately and in timely manner. The specific set of duties will depend on which team an individual join. The individual is required to liaise with various teams across locations to ensure work is completed on time and any potential issues are escalated in a timely manner to the appropriate level of management. Along with managing the daily work, the individual would also be required to pick up additional tasks and responsibilities efficiently depending on his tenure and experience within and outside the team.

About you

• Conduct a thorough examination of sanctions, Politically Exposed Persons (PEPs), and enforcement alerts, discounting any false positives and escalating genuine matches as necessary.
• Analyse client information using the Fidelity system and open sources to obtain sufficient data points to discount or escalate an alert.
• Perform comprehensive media searches to identify potential high-risk factors
• Independently gather and assess due diligence documentation and Anti-Money Laundering (AML) risk factors associated with client accounts.
• Provide ongoing monitoring of client relationships via Periodic KYC reviews and trigger events, including AML and adverse media screening of clients.
• Oversee the blocking and unblocking of accounts.
• Facilitate the settlement of transactions.
• Verify mandates as required.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.