Client Support Specialist - Japanese Language Services

Client Support Relations - Language Services

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

• Certified JLPT N1-N2,N3 Japanese language speaking & writing resources along with proficiency in English.
• You will interact with the account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
• A can-do attitude. No task is too small.
• Drive to deliver exceptional Customer Service.
• Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
• Good troubleshooting and problem-solving skills.
• Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
• Ability to manage expectations, deal with complex customer concerns and improve customer service.
• Accountability and ownership, prioritizing own workload.
• Work well with others and actively contribute toward team objectives.
• Demonstrate a proactive approach and get things done.
• Ability to apply learned skills, awareness beyond the immediate area/role.
• Ability to work under pressure, flexible, positive, and focused during times of change.

Your Future at Kyndryl

Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.

You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

• Excellent in Japanese skills both translation and interpretation

• Japanese Language Proficiency Test (JLPT) level should be N1/N2/N3

• Ability to analyse and troubleshoot in large-scale distributed systems.

• Expected to do the work according to SOP’s (In Japanese).

• Ability to understand, explain and enhance internal tooling processes.

• Ability to learn, understand and explain business processes.

• Demonstrable knowledge of application support at an Enterprise level.

• Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.

• Candidate should have 4-5 years of experience.
  

Preferred Professional and Technical Expertise:

• Ability to adapt and change and learn new tools and skills.

• Self-motivated, able to deliver under deadlines and multi-task under pressure.

• Self-starter with a passion for personal development and continuous improvement.

• Team oriented Excellent verbal and written communications skills.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Mid Level