Cloud Operations Administrator

Cloud Operations Administrator

Project Role : Cloud Operations Administrator
Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Must have skills : Data Analysis & Interpretation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a Nexthink Senior Analyst to join our Digital Workplace team. This role involves monitoring, analyzing, and optimizing end-user experience using Nexthink's advanced analytics and automation capabilities. The ideal candidate will have a strong background in IT operations, endpoint monitoring, troubleshooting, and proactive incident prevention aligned with ITIL best practices.

Key Responsibilities:
1. Nexthink Platform Management & Monitoring
Configure, maintain, and optimize Nexthink dashboards and analytics.
Monitor real-time end-user experience and system performance.
Track device health, application performance, and user sentiment.
2. Incident & Problem Management (ITIL)
Identify proactive and reactive issues impacting end-user experience.
Perform root cause analysis using Nexthink investigations.
Raise and manage Problem records for recurring issues.
Participate in Major Incident calls for performance-related outages.
3. Reporting & Analytics
Create custom dashboards, reports, and alerts based on KPIs.
Provide data-driven insights to improve IT operations.
Generate reports on incident trends, application crashes, and system stability.
4. Automation & Remediation
Implement Nexthink Act campaigns to automate issue resolution.
Develop remediation scripts using PowerShell.
Work with automation teams to reduce incident volume.
5. Compliance & Change Governance
Ensure changes to dashboards, scripts, and campaigns follow CAB approvals.
Support audit and governance requirements.
Maintain documentation and SOPs.

Required Skills & Qualifications:
5+ years in IT operations, ITSM, or Digital Workplace monitoring.
Hands-on Nexthink experience (dashboards, investigations, remote actions).
Strong knowledge of Windows/macOS, endpoint management, and performance tuning.
Experience with ITSM tools (ServiceNow/Remedy).
PowerShell or Python scripting experience.
Strong understanding of ITIL Incident, Problem, and Change processes.

Preferred Qualifications:
ITIL Foundation / Intermediate Certification.
Nexthink Professional Certification.
Experience with Intune, SCCM, JAMF.
Exposure to Power BI, Splunk, or advanced analytics tools.
Experience in large enterprise IT environments.