Customer Solutions Design Practitioner
BT GroupJob Description
Customer Solutions Design Practitioner
About the role
The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
What you’ll be doing
1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Executes the technical direction and delivers optimum solution design for customers.
3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.
4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Executes customer migration planning and implementation.
7. Supports on impact assessments and design documentation updates.
8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.
9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.
10. Undertakes the delivery of performance and process improvements.
11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.
12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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