BT Group

Customer Solutions Design Practitioner

BT Group
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Customer Solutions Design Practitioner

About the role

The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Executes the technical direction and delivers optimum solution design for customers.
3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.
4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Executes customer migration planning and implementation.
7. Supports on impact assessments and design documentation updates.
8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.
9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.
10. Undertakes the delivery of performance and process improvements.
11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.
12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

Experience Level

Mid Level

Job role

Work location
Work locationGurugram, IN, 122002
Department
DepartmentProduct Management
Role / Category
Role / CategoryProduct Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameBT Group
Job posted by BT Group

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