Senior Analyst - Delivery Operations (Voice Process)

Delivery Operations Senior Analyst-Voice

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A)
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The role is responsible for handling incidents (tickets) and making Inbound/outbound calls for retailers contracted with the Client and their sales representatives and to Respond to finance-related inquiries from US retail and trade marketing customers. Resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments among others. Manage incident tickets, ensuring accurate categorization and timely escalation to internal teams.
What are we looking for? Technical Skills: Intermediate knowledge of Microsoft Office (Excel & Outlook). Experience: At least 3-5 years in an analyst or similar role, preferably in finance or trade payment processes. Experience to work in 3rd Party culture, improve processes to provide more effective results Soft Skills: Effective communication and interpersonal Skills, ability to work under pressure, and analytical thinking.
Roles and Responsibilities: •Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Ensure compliance with KPIs and data privacy standards • Drive continuous improvement to enhance efficiency and customer satisfaction work • Prepare and deliver recurring reports with precision and timeliness