Deputy Vice President - WhatsApp Program Manager

Deputy Vice President - Whatsapp Program Manager

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

End to end Program Management of WhatsApp and API Gateway.

Role Accountability 

1. Platform Owner of WhatsApp
   • Define  the SBI card WhatsApp Product vision, strategy and RoadMap
   • Gather, manages and Prioritizes the Requirements.
   • Work Closely with Marketing, Customer service team, and IT to ensure business case and customer satisfaction goals are met.
   • Keep updated with latest innovative features launched on Whatsapp and get it implemented on SBI Card WhatsApp handle.
   • Keep updated with Industry Trend and get it implemented.
   • Work with external third parties to assess partnership and licensing oppurtunities.
   • Arranging WhatsApp Governing Council for SMT update on WhatsApp
   • Managing WhatsApp campaigns.
   • Managing WhatsApp PICS platform which Core IT application for SBI Card WhatsApp handle
   • Ensure Compliance on WhatsApp
   • Ensure Availably of WhatsApp platform for SBI card
   • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
   • Technical knowledge on Java, Microservices(Spring Boot Framework),API’s will be added advantage.
2. Manage project timelines and cost ensuring highest quality and adherence to technology best practices and IT security   requirements
3. Manage development partners to deliver projects with best possible quality and well with in time & budget. Person is expected to     review design and code delivered by the partner
4. Technology Governance of SPInE and API Gateway:

Build and govern SBI Card API strategy using the latest SOA principles & leveraging the right tools to meet business objectives – Reusability, Lower time to market & lower total cost of ownership. Create a comprehensive strategy and plan to upgrade/maintain our API infrastructure and toolset

Measures of Success 

1. No of Key projects and programs delivered
2. Deliver assigned activities with best quality and within the desired timelines.
3. Ensure First Time Right delivery in production for the projects/tasks assigned to him/her
4. Ensure high availability of SPINE and API Gateway
5. Successful IT deliveries for the business with Zero customer and financial issues
6. Robust and simplified business processes
7. Zero functional and technical defects in all the project implementations

Technical Skills / Experience / Certifications

1. Strong Knowledge of API Concepts, SOA Principles, Oracle Service Bus 12c ,SOA Sutite 12 C and Google APIGE
2. Strong Knowledge of SpringBoot Microservice, Rabbit MQ,Redis Cache,Oracle PL/SQL
3. Certifications (Good to have) 
4. Oracle SOA Certified

Competencies critical to the role

1. Functional and Technical understanding of Digital Front end application (Chatbot, Website or Mobile app)
2. Proficient in managing applications with 3 - tier architecture
3. Good Project Management skills
4. Good Communication Skills
5. Good Team management skills

Qualification 

B.E, Btech, MBA (Systems), MCA

Preferred Industry

Credit Cards / BFSI

Experience Level

Executive Level