Division Vice President - Global Accounts Management

DVP, Global Accounts

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Division Vice President of Global Accounts at TaskUs really do? 

Think of yourself as a strategic leader whose primary responsibility is to align our global operations teams and drive operational consistency and peak performance for our largest, most critical clients. You are a transformative change-agent who excels at building deeply trusted relationships. In this role, you will bridge the gap between different regions across the globe - ensuring that best practices, innovations, and lessons learned flow seamlessly from region to region to drive shared success. You will champion operational uniformity and take full accountability for the operational governance of our prestigious Global Accounts portfolio. 

You love working closely with people and building unbreakable partnerships. You care deeply about the overall business and constantly look for innovative ways to add value. You want to be part of a company that delivers Ridiculously Good excellence and passion. You’re self-motivated, career-driven, and care about making the world a better place. You thrive on accountability - both for your own results and your team's - and you masterfully balance the needs of your clients while providing world-class service and satisfaction. 

As a Division Vice President of Global Accounts, you will: 

● Lead Global Governance: Establish and execute a robust operational governance model to ensure efficiency, uniformity, and consistency across all geographic delivery centers. 

● Drive Account Excellence: Oversee a high-performing team of Global Account leaders who manage the day-to-day consistency, efficiency, and scale of our legacy portfolio. 

● Partner Collaboratively: Align seamlessly with Client Services and Operations leaders, presenting a united front and a unified strategy to our clients. 

● Deliver Thought Leadership: Champion quarterly business reviews (QBRs), bringing data-driven insights, persuasive win-themes, and proactive growth opportunities to the table. 

● Own the Metrics: Establish clear operational goals, analyze growth trends, and provide accurate forecasting, progress reports, and status updates for portfolio opportunities. 

● Master the Portfolio: Develop a deep, comprehensive understanding of TaskUs’ suite of specialized services and solutions to proactively solve complex client challenges. 

Do you have what it takes to become a DVP of Global Accounts? Requirements: 

● Experience: 10+ years of progressive operations leadership experience, specifically managing large-scale global accounts within a BPO setting. 

● Communication Mastery: Exceptional communication and presentation skills, with a proven track record of managing high-stakes, executive-level client relationships.

● Strategic Vision: Strong project management background with the ability to turn complex operational hurdles into streamlined global processes. 

● Tech-Forward Mindset: A genuine passion for revolutionary technology, AI-driven solutions, and next-gen customer experience. 

● Drive: Energetic, self-motivated, and comfortable leading both independent initiatives and massive cross-functional teams. 

● Travel: Ability to travel 50–75% globally to connect with our international teams and clients.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Experience Level

Executive Level