Sales & Service Engineer

Executive Service Sales

Date Posted:

2026-04-29

Country:

India

Location:

423, DLF Qutub Plaza, DLF Qutub Enclave Phase – I ,Gurgaon, India

 

Title: Executive – Service Sales

About Otis India

Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Role Overview

The role is responsible for driving Service Sales performance through effective enquiry generation, persuasive negotiation, and timely AMC finalization. It ensures on‑time AMC renewals while maintaining strong customer engagement and relationship management. The position supports Service Operations by preparing proposals, agreements, and other contractual documentation with accuracy and compliance. It contributes to business growth by developing market intelligence, identifying new opportunities, and enhancing overall customer experience. The role requires close coordination with field teams service supervisors & Managers and customers during site visits, always ensuring full adherence to OTIS Ethics, Safety, Quality standards and protocols.

Key Responsibilities

• Drive enquiry generation, lead negotiations, and order finalization to achieve service sales targets.

• Ensure timely renewal of AMC contracts through proactive and continuous customer engagement.

• Coordinate closely with the Service Supervisor to strengthen customer communication and support prompt issue resolution.

• Improve conversions, enhance recoveries, and contribute to overall T‑business growth through structured, data‑driven actions.

• Develop comprehensive sales negotiation data sheets and high‑quality proposals tailored to customer requirements.

• Prepare and complete tender submissions, including technical clarifications, commercial details, and required legal documentation.

• Conduct customer meetings to understand requirements, address concerns, and strengthen business relationships.

• Maintain and regularly update Customer History Cards for key and strategic accounts.

• Collaborate with service and sales teams to enhance customer experience and ensure business continuity.

• Create compelling presentations for customers and internal stakeholders to support sales and service initiatives.

• Manage account receivables effectively to support healthy cash flow and timely collections.

• Adhere strictly to all safety protocols and procedures during site visits and customer interactions.

•  Manage and maintain the Customer CRM for all AMC billings, ensuring accuracy, timely updates service reports along bills, and proper documentation.

• Closely monitor customer complaints and lift performance, with a strong focus on parameters linked to KPI scores maintaining uptime of elevators, enabling improved service quality and customer satisfaction.

 

Qualification & Requirements

• Bachelor’s degree in electrical, Mechanical, or Electronics Engineering.

• 2+ years of experience in AMC sales and direct customer service, with a strong track record of customer engagement and retention.

• Proven negotiation skills, with the ability to build trust and positively influence customer decisions.

• Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs, ensuring high levels of satisfaction.

• Effective Interpersonal Skills: Builds positive relationships through clear communication, active listening, and respect for diverse perspectives.

• Collaboration & Teamwork: Works seamlessly with cross-functional teams, fostering cooperation to achieve shared goals.

• Results-Driven Approach: Focuses on achieving targets and delivering outcomes with a sense of urgency and accountability.

• Adaptability & Proactive Attitude: Responds positively to change, anticipates challenges, and takes initiative to address issues before they escalate.

 

• What You Need to Be Successful at Otis

•  

• Customer‑Centric Mindset
  Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs.

• Problem‑Solving & Technical Curiosity
  Innovation is core to Otis’ heritage—Being curious, analytical, and apply engineering principles.

• Empowerment

• We encourage and support smart risk taking with ownership and accountability.

• Collaboration & Communication

• We work together as a one team we partner, create connections and contribute across Otis.

• Future‑Focused Mindset
  Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.

•  

• What’s In it For Me

•  

• Real Impact from Day One
  Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports.

• Structured Learning & Growth
  Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career.

• Global Exposure, Local Opportunities
  Be part of a global company, with opportunities to learn from global experts while building your career.

• People-First Culture
  Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.

• Career Paths for Every Ambition
  Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology—Otis supports multiple growth pathways.

• Work on Innovation That Matters
  Experience the intersection of smart technology, safety, sustainability, and urban mobility.

•  

 

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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Experience Level

Executive Level