Facilities Executive - Soft Services Management

Facilities Executive-Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Facility Executive – Soft Services is responsible for managing and overseeing all soft services operations at the site, ensuring high service quality, smooth daily functioning, and compliance with organizational standards. This role involves coordination with vendors, supervision of housekeeping teams, client interaction, and continuous improvement of service delivery.

Key Responsibilities

1. Housekeeping & Pantry Management

• Oversee daily housekeeping operations to ensure cleanliness, hygiene, and upkeep of all office areas.

• Monitor performance of housekeeping staff and service providers.

• Ensure cleaning schedules, checklists, and SOPs are followed.

• Supervise pantry operations and ensure timely service at all designated points.

2. Vendor & Staff Management

• Coordinate with outsourced vendors for housekeeping, pantry, pest control, and other soft services.

• Monitor attendance, deployment, grooming, and discipline of on-ground staff.

• Conduct periodic training sessions and briefings for support staff.

3. Client & Stakeholder Coordination

• Serve as the primary point of contact for soft services-related issues.

• Handle escalations effectively and ensure timely resolution.

• Maintain strong relationships with clients, end users, and internal teams.

4. Quality Control & Compliance

• Conduct routine inspections of all soft services areas and ensure adherence to company standards.

• Ensure compliance with safety, hygiene, and statutory guidelines.

• Implement continuous improvement initiatives for service excellence.

5. Administration & Reporting

• Maintain logs, checklists, and daily/weekly/monthly reports.

• Track consumables, cleaning material inventory, and initiate procurement when required.

• Support audits and ensure complete documentation.

6. Event & Office Support

• Coordinate support for meetings, events, and office activities.

• Ensure arrangement of seating, housekeeping readiness, and hospitality setups.

Skills & Competencies

• Strong communication and interpersonal skills

• Team management and vendor handling

• Problem-solving and decision-making

• Attention to detail and quality-focused approach

• Ability to work under pressure and multitask

• Good knowledge of soft services SOPs and safety standards

Qualifications & Experience

• Graduate in any discipline (Hotel Management preferred, but not mandatory)

• 2–5 years of experience in facility management or soft services operations

• Experience in corporate/office environments preferred

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.