Head of Customer Engineering

Head of Customer Engineering, Digital Native, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 3 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• Experience driving delivery and consumption plans for cross-pillar cloud solutions.

About the job

As the Head of Customer Engineering (CE), you will lead CE managers and teams of subject matter experts, responsible for working alongside customers, to provide trusted technical and solution advice. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
• Partner with business leadership to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings with Sales and CE teams, and provide insights into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects.
• Work cross-functionally across Google, partners, and the team to resolve technical roadblocks.

Experience Level

Executive Level