Manager - Zoho Creator and CRM Project Delivery

IN_Senior Manager_Zoho Creator_OneCloud_Advisory_Gurgaon

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: A career with PwC in Zoho practice for managing and leading endtoend delivery of Zoho Creator and Zoho CRM projects, ensuring successful implementations, strong client engagement, and highquality outcomes. 

 

Responsibilities: 

• Lead endtoend delivery of Zoho Creator and Zoho CRM projects, ensuring ontime, highquality implementation aligned with client expectations and organizational standards.  

• Own the project governance framework, including planning, scope definition, effort estimation, risk management, and stakeholder communication.  

• Drive solution architecture for complex Creator and CRM implementations, ensuring scalability, performance, and bestpractice application design.  

• Oversee and guide teams in Creator application development, CRM customization, workflows, automation, Deluge scripting, and integrations.  

• Serve as the primary client point of contact for conducting requirement workshops, defining roadmaps, setting delivery expectations, and ensuring ongoing client satisfaction.  

• Collaborate with crossfunctional teams (developers, consultants, QA, support, analytics) to ensure seamless delivery across the Zoho ecosystem.  

• Ensure effective design documentation, architecture diagrams, data models, and deployment plans for Creator and CRM solutions.  

• Govern the integration strategy involving Zoho Creator, Zoho CRM, and external systems using APIs, webhooks, and middleware tools.  

• Establish and track delivery KPIs like velocity, quality metrics, resource utilization, and adherence to timelines.  

• Provide technical leadership by reviewing designs, scripts, workflows, and integrations produced by the team.  

• Implement and promote Agile delivery practices, sprint planning, and continuous improvement within project teams.  

• Identify delivery risks early and drive mitigation plans to maintain project stability and client trust.  

• Enable team capability building through mentoring, knowledge-sharing, and reviewing performance of consultants and developers.  

• Work with internal teams for scoping, solutioning, proposal preparation, and effort estimation for new opportunities.  

• Ensure compliance with enterprise security, data governance, and access control policies across all Creator and CRM implementations.  

• Maintain uptodate knowledge of Zoho platform advancements and recommend suitable product features or enhancements to clients.  

• Zoho certifications (Creator, CRM, Analytics) are a strong advantage. 

Mandatory skill sets: 

Hands on experience of implementation, customization and integration of  Zoho Suite of products such as: 

Creator 

CRM 

Analytics 

Preferred skill sets: 

Hands on experience on other Zoho products and integrations on Zoho products with third party apps. 

Years of experience required: 

8-10 Years of experience 

Education qualification: 

Any graduate with desirable skillset. Preferably, Engg. or CS graduate 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Zoho Creator

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 1, 2026

Experience Level

Senior Level