Associate - Workforce Management

IN_Associate_Workforce management_OC Central & Others_Advisory_Gurugram

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Manages day-to-day resourcing operations, ensuring optimal utilization of resources. Collaborates with delivery and HR teams to meet business requirements through proactive resource planning and reporting.

Responsibilities:

· Manage end-to-end allocation of employees to projects based on skills, experience, and availability.

· Conduct regular utilization reviews and bench management activities.

· Monitor RM metrics and provide analytical insights for decision-making.

· Support project managers in addressing resource conflicts and shortfalls.

· Drive capacity planning and reallocation to meet client delivery timelines.

· Prepare detailed MIS and business reports (utilization, availability, variance).

· Collaborate across departments for workforce forecasting and hiring needs.

· Identify minor process gaps and suggest improvements.

Core Skills:

· Advanced Excel (data analysis, pivot tables, lookups, conditional formulas).

· Good understanding of RM lifecycle and project staffing processes.

· Effective communication, negotiation, and relationship management.

· Analytical and problem-solving mindset.

· Time management and multitasking ability.

Performance Indicators:

· Utilization %, bench optimization, and resourcing accuracy.

· Quality and insightfulness of RM reports.

· Stakeholder satisfaction and timely project staffing.

· Efficiency in resolving resource conflicts.

Mandatory Skill Sets:workforce management

Preferred Skill Sets:resource management

Years of Experience required:3-5 years

Education Qualification:Master’s degree in HR, Operations, Business Analytics, or an equivalent discipline.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Workforce Management (WFM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Communication, Communications Management, Confidential Information Handling, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing, Document Management, Emotional Regulation, Empathy {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date