HR Shared Services Intern

Intern GBS HR Services

Job Title: Intern - GBS HR Services

Objective:
Join our dynamic HR Shared Services team and gain hands-on experience in the backbone of global HR
operations. This internship offers exposure to process optimization, data management, compliance, and employee
lifecycle support across geographies.

Key Responsibilities:
Process Support & Documentation
• Study HR Shared Services models across industries to identify best practices and suggest process
improvements. 
• Update and standardize Desk Top Procedures (DTPs) 

Data Management & Quality Assurance:
• Perform data validation checks across HR systems
• Support employee file audits for completeness and compliance

Compliance & Policy Research
• Research country-specific HR regulations and assist in creating compliance fact sheets
• Flag gaps between local norms and existing processes

Service Delivery & Ticket Analysis
• Analyse service ticket trends to identify recurring issues
• Suggest automation or process improvements based on findings

Cross-Cultural Insights & Enablement
• Analyse working styles, communication preferences, and workplace expectations of newly transitioned or
upcoming countries
• Provide insights to help tailor HR services for smoother integration

Learning & Development Enablement
• Contribute to designing onboarding materials and training modules for new hires

Payroll Transition Support
• Support payroll migration activities, ensuring accuracy and completeness
• Monitor payroll transition milestones and flag risks or delays to stakeholders
• Suggest process improvements and automation opportunities to enhance payroll efficiency 

Key Relationships:
• Director HR Services
• Global Functional Teams
• Country HR Leadership and Business Partners
• Payroll & Benefits Services Vendors
• HR Services teams
• Rewards Teams
• Talent Acquisition
• External authorities, consultants, and suppliers 

Eligibility: Students pursuing a degree in Human Resources, Business Administration, or related field

Knowledge, Skills and Abilities:
Must Have
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Curiosity, initiative, and a process-oriented mindset
• Ability to handle sensitive information with confidentiality
• Proficiency in MS Office (Excel, Word, PowerPoint) 

Good to have
• Familiarity with tools like Power Automate, Power BI, AI applications
• Familiarity with HRIS systems is a plus
• Knowledge of other languages is a plus. (Arabic, French, German, Hebrew, Turkish) 

What You’ll Gain
• Exposure to global HR operations, Payroll and systems
• Tools and techniques for process improvement and documentation
• Practical experience in HR service delivery and compliance
• Opportunity to contribute to real-time projects and initiatives
• Mentorship from experienced HR professionals 

Experience Level

Entry Level