IT Service Management Representative

IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training and knowledge sharing sessions to enhance team capabilities.
- Monitor and evaluate team performance to ensure alignment with organizational goals.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Good To Have Skills: Experience with ITIL framework and service management best practices.
- Strong understanding of incident, problem, and change management processes.
- Familiarity with configuration management tools and practices.
- Ability to analyze and interpret data to drive service improvements.

Additional Information:
- The candidate should have minimum 12 years of experience in Configuration Database & CI Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.