IT Technology Services Specialist - SAP Monitoring and Support

IT Technology Services Specialist - Monitoring/SolMan/FRUN/Icinga

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

What you'll build

 

You will interface with a highly professional, global team of experts and architects from various teams inside GCO and the development organization. With standardization and automation, our team is enabling the GCO operational units to delight our customers and deliver reliable services!

With your curiosity on IT technologies and ideally some SAP fundamentals you will be a great addition to our team. Plenty of opportunities may arise to join strategic projects over the time and grow in our team.

• Implement, configure, and support SAP Focused Run (FRUN) environments.
• Perform FRUN installation, setup, upgrades, patching, and lifecycle management.
• Configure Technical Monitoring, System Monitoring, Integration Monitoring, User Experience Monitoring, and Job Monitoring.
• Configure alert management, notification management, and automated alert suppression mechanisms.
• Onboard SAP systems into FRUN monitoring landscape including ABAP, JAVA, HANA, BW, PI/PO, S/4HANA, and cloud systems.
• Perform Diagnostics Agent installation, configuration, and troubleshooting.
• Configure and manage SDA, Host Agent, and Introscope integrations.
• Work on FRUN MAI templates, metrics customization, dashboards, and reporting.
• Analyze monitoring gaps, performance bottlenecks, false alerts, and monitoring stability issues.
• Implement best practices for proactive monitoring and observability.

 

What you bring

 

• Affinity with IT technologies with ideally sound SAP BASIS and SAP HANA admin knowledge.
• Experience in BASIS activities
• Good Understanding of architecture and their components of SAP FRUN
• SAP Solution Manager and SAP Cloud ALM
• Candidate should have exposure to Cloud operations (e.g. AZURE, AWS, GCP, etc.) and software lifecycle automation experience.
• Practical experience in one or more scripting languages would be an added advantage.
• Preferable database skills for HANA and ASE, other database vendors welcome (MAXDB, IQ, SQL Server)
• Confident handling and experience in Linux operating system
• AI and customer first mindset
• Strong analytical and problem-solving skills
• Willingness and experience working in international teams.
• Ideally familiar with trending technologies and tools
• Fluency in English language
• Preferred Skills
  • Experience in SAP ECS/RISE environments.
  • Knowledge of monitoring optimization and alert tuning.
  • Experience in handling large-scale enterprise monitoring landscapes.
  • Knowledge of SAP Focused Insights dashboards and reporting

 

Where you belong

 

SAP Global Cloud Operations (GCO) is in the centre of this story and on a tremendous growth path. To be prepared for that journey, we are searching a motivated colleague joining our team as Senior Specialist for non-scalable and non-NetWeaver solutions taking over step-by-step responsibility in standardization and automation them in the centre of a high-scale Cloud environment.

#SAPECSCareers #LI-DC3

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452632  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Experience Level

Senior Level