Japanese Language Expert - IT Service Management

Japanese Language Expert (Service Management)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business. 

•    In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. 

•    You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. 

•    Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.

•    Ensure delivered solutions are realized in committed time frame and meet client expectation

•    Establish a quality management system: tracking of project milestones, quality and KPIs

•    Manage project risks, issues, and dependencies, implementing effective mitigation strategies.

•    Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.

•    Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments.

•    Train and mentor other team members

•    Participate in daily Operations meetings.

•    Experience of managing business change 

•    Hands-on experience on tools such as SCRUM, service snow JIRA, Trello, Microsoft tools is an advantage

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise: 

 

• At least 7+ years of experience in a similar role, preferably in an IT or technical setting.
• Should have knowledge of ITSM processes.
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
• Fluent in Japanese (JLPT, N2 or above) and English, both written and verbal.
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Ability to work independently and manage multiple tasks and deadlines.
• Experience with IT service management tools (e.g., ServiceNow, Jira).

Preferred Professional Experience:

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals. Excellent in Japanese skills both translation and interpretation including Japanese Language Proficiency Test (JLPT) level should be N1/N2.
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Ability to work independently and manage multiple tasks and deadlines.
• Keen on personal and professional development.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Senior Level