Project Manager - Procurement Operations

Manager

About

KPMG Global Services Delivery Platform (KGSDP)

At KGSDP, we believe great careers are built in environments where people feel valued, supported and inspired to grow.

 

We are a strategic global delivery organization supporting KPMG firms across Advisory, Tax and Audit support services, with over 22,000 professionals working across our offices in Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune.

 

We are a technology-enabled organization, leveraging digital tools, data analytics, automation and AI-driven solutions to deliver smarter and more impactful outcomes. Our teams combine deep domain expertise with innovation to continuously improve how we work.

 

Our culture is rooted in collaboration, inclusion and continuous learning. We are consistently recognized among India’s leading employers for our commitment to diversity, equity, employee wellbeing and inclusive workplace practices.

 

At KGSDP, your growth matters. We invest in learning, career mobility and leadership development to help you build skills that remain relevant in a fast-changing, tech-driven world.

 

If you are looking for a workplace where your ideas are valued, your contributions make a difference and you can grow, we are the place for you.

 

About us

Managed Services (MS) is a pivotal component in KPMG's Global Advisory growth strategy. We offer an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.

 

The MS team is a diverse group of more than 2,500 professionals. We provide consulting services to KPMG firms worldwide to support clients' business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, and Cross-Functional Services, our team is a varied mix of professionals with extensive skills and expertise.

 

Through your work with the team, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources and an inclusive, supportive environment to help you reach your full potential.

 

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where our multi-generational colleagues can bring their authentic selves to work and know that their uniqueness is valued.

 

We foster an inclusive workplace with gender-inclusive policies and practices, parental support programs, LGBTQ+ friendly initiatives, an accessible work environment and dedicated Employee Resource Groups to promote allyship and advocacy.

 

we encourage fair treatment of applicants and employees and do not support any form of discrimination, including but not limited to caste, religion, color, ancestry, marital status, medical condition, sex, gender identity or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or

any other status or characteristic protected by applicable Indian laws and regulations.

Managed Services (MS) is a pivotal component in KPMG's Global Advisory growth strategy. We offer an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.

 

The MS team is a diverse group of more than 2,500 professionals. We provide consulting services to KPMG firms worldwide to support clients' business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, and Cross-Functional Services, our team is a varied mix of professionals with extensive skills and expertise.

 

Through your work with the team, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources and an inclusive, supportive environment to help you reach

your full potential.

Role Summary

The Project Manager is responsible for leading and managing the end-to-end delivery of Procurement Operations Desk services, ensuring stable, efficient, and compliant support for Source-to-Pay (S2P) processes. The role focuses on service delivery governance, stakeholder management, operational excellence, continuous improvement, and team performance across procurement support functions.

 

Key Responsibilities

Service Delivery & Operations Management

•Own end-to-end delivery of Procurement Operations Desk services (Requisitioning, Purchasing, Contracts, Supplier Management, Invoicing, and Payments).•Ensure SLAs, KPIs, and quality metrics are consistently met or exceeded.•Manage day-to-day operations, issue resolution, escalation handling, and service continuity.•Drive standardization, knowledge management, and adherence to defined operating procedures.

Stakeholder & Client Management

•Act as the primary point of contact for client stakeholders and internal leadership.•Conduct regular service reviews, performance reporting, and improvement discussions.•Proactively manage risks, dependencies, and client escalations.•

Team & Resource Management

•Lead, mentor, and manage procurement operations teams (L2/L3 support).•Plan capacity, workload distribution, and resource utilization.•Support onboarding, training, and knowledge transfer activities.••

Process Excellence & Continuous Improvement

•Identify and implement process improvements to enhance efficiency, compliance, and user experience.•Drive automation, digitization, and optimization initiatives within procurement operations.•Ensure compliance with procurement policies, controls, and audit requirements.

 

Project & Transition Management

•Manage transitions, KT, and stabilization for new procurement operations or tools.•Support continuous improvement projects, tool enhancements, and transformation initiatives.

Coordinate with IT, transformation, and functional teams during changes or rollouts

This role is for you if you have  the below

Required Skills & Experience

Experience

•Bachelor’s degree or equivalent experience•8–15+ years of experience in Procurement Operations, Shared Services, or Managed Services.•Proven experience managing procurement support desks or operational teams.•Hands-on experience with Source-to-Pay processes and service delivery models.

 

Functional & Technical Skills

•Strong understanding of procurement lifecycle and operations (P2P / S2P).•Experience with procurement platforms such as SAP Ariba, Coupa, Oracle, or similar tools.•Strong reporting, SLA management, and governance experience.

 

Core Competencies

•Project and service delivery management•Stakeholder and client relationship management•Operational excellence and problem-solving•Process optimization and continuous improvement•Strong communication and leadership skills

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Key Performance Indicators (KPIs)

•SLA and KPI adherence•Incident and escalation resolution timelines•Client satisfaction scores•Process efficiency and productivity improvements•Team performance and attrition metrics

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Education & Certifications (Preferred)

•Bachelor’s degree in Business, Supply Chain, or related field•PMP / PRINCE2 / ITIL certification preferred

 

Experience Level

Mid Level