AML Business Intelligence and Operational Excellence Manager

Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

verview*

Team will be responsible for inline alert reviews to identify AML customer types, such as prohibited types, material negative news, Sr. Political Figures, etc. The activities include, but not limited to:

•              Evaluation and review of alerts received

•              Effective communication of alert results and observations

•              Escalation of alerts, as applicable

Job Description*

We have an opportunity to join the AML team which sits within the onboarding and refresh processes, the role requirement is for a business intelligence and Operational Excellence lead with an expectations to provide input initially to the design of our program metrics and risk strategy.  The role expects the candidate to build a risk and performance pack which measures the risks associated to the business, the performance of our functions and the measure and reporting of ongoing risk and audit issues.  The wider expectation is for this role, in addition to managing the development of our BI Program, to include the management of the Operational Excellence program and Single process inventory.  The vision is to move away from sourcing and manually distributing values via flat files to having the ability to navigate full transaction details, including raw data, and historical trends at multiple levels through a dashboard solution. This will give users and data consumer’s insight and transparency into our businesses in order to make informed, intelligent decisions.

Responsibilities*

Oversight skills and Project Delivery responsibilities

•             Manage and oversee direction of the project and ensure delivery against the objective is on track and within agreed scope

•             Working with the onshore leadership ensuring we have coverage on all development programs required under the AML development program series for 2022

•             Drive delivery and team partnership across the GBAM AML teams

•             Data QA, Reporting and Updates

•             Visualisation and presentation support and recommendation using dashboards and other real time UI’s

•             Provide additional user experience feedback and requirements for capturing and presenting scorecard and graphical interface in Tableau

•             Provide team leadership and ensure resources are aligned to tasks appropriately

•             Provide awareness of Design Thinking principles and drive application where possible

•             Engage with SLT as required to update on progress and take feedback

•             Work directly with Hub team and drive completion of tasks

•             Coordinate and developers and 

•             Provide overall technical expertise and guidance to developers

•             Document all aspects of project execution

•             Identify and resolve issues that arise and escalate as required

•             Define and execute database strategy (e.g. SQL server)

•             Interaction and requirements gathering from stakeholders internal and external to AML teams

Developer Skills (ideally)

•             Design, agile development and testing related to interactive and table views within Tableau environment (e.g. Tableau development SME)

•             Data QA and systems engineering

•             Design, execution and testing the ETL workflow

•             Responsible for scorecard/graph visualization design, execution & data QA (e.g. replication of PPT)

•             Macro, SQL, Generalist

•             Presenting Skills

•             Ability to design and create data visuals with simple easy to read formats

•             Ability to build automated reporting packs that allow all consumers necessary

•             Ability to articulate key risks across the process and functions

•             Must be able prepare dashboards/presentations using MS office tools for Senior Management

•             Precise and clear with pertinent information to be shared with various stakeholders

Expectations of the candidate

•             Must have good personal computing, on-line research and analytical ability.

•             Must be detail oriented, an independent thinker, and able to handle multiple cases concurrently requiring multi-tasking skills.

•             Must have excellent written and verbal communication skills and be able to coordinate communications with partners providing comprehensive, clear and concise factual information to collaborate in alert governance process.

•             Attention to detail and accuracy is absolutely critical as quality of research documentation and resulting findings is critical to the integrity of the risk mitigation process.

•             Must possess critical thinking & problem solving skills and being able to evaluate information and make judgments about the value and relevancy of information, drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process

•             Must be able to work without close supervision, managing time effectively in order to deliver optimal performance and balance precision & accuracy with timeliness of work product.

•             Possesses expertise in MIS reporting

•             Perform miscellaneous duties as assigned by management

Requirements*

Education*

Graduate (any stream)

 Certifications If Any

Association of Certified Anti-Money Laundering Specialists (ACAMs)

Experience Range*

 5-8 years

 Foundational skills*

Relevant experience in AML related processes, Business Intelligence, SAS EG, SQL query (Oracle or others), Tableau dashboard developing experience and Reporting knowledge, Presentation skills, End to End Data Management

 Desired skills:

Should be a team player

Good Analytical Skills

Should exhibit Good grasp of process know how

Excellent written and verbal communication AML & Regulatory knowledge is added benefit Fluent with MS Excel

Work Timings*

12.30hrs – 21.30hrs

Job Location*

Gurugram

Experience Level

Mid Level