Business Continuity Plan Manager

Manager - Vendor BCP

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU 1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. 2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. 3. Dynamic, Inclusive and Diverse team culture  4. Gender Neutral Policy 5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits 6. Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose  The role is responsible for reviewing Business Continuity Plans of vendors and ensure BCP testing is performed by vendors under joint exercise with functions so that vendors are prepared for any disruptions, thereby safeguarding our supply chain and business operations. Role Accountability  1. Assess and review the Business Continuity Plans, pandemic management strategy & IT disaster recovery plan of all current and prospective vendors. Evaluate structure, methodology, test schedule, approvals, and other details of such plans at the time of on-boarding and as per defined periodicity in VRM Policy. 2. Assess vendor Risk associated with vendors to ascertain fallback in case of any disaster i.e., Natural disaster, Power outages, IT system failure, Pandemic etc. Detailed assessment needs to be carried out basis documentary evidence submitted by the vendors.  3. Review all submitted documents by vendors related to Business continuity, disaster recovery plan and test reports to establish their capabilities in deployment of BCP practices.  4. Determine vendor concentration and its impact on stakeholders/customers on loss of services. Establish options/alternate plan/manual procedure for continuity of services to customers.  5. Coordinate with functions to compile their comprehensive and regular testing schedules, ensure BCP testing is carried out jointly by vendor and SBIC’s functional SPOCs as per schedule, aggregate BCP test reports and maintain inventory for reporting and audits.  6. Ensure vendor BCP complies with relevant industry standards, regulations, and company policies. Ensure you to form stringent structures around BCP processes to achieve required outcomes. 7. Identify potential risks and vulnerabilities in vendor BCP and recommend improvements or associated mitigation strategies. 8. Maintain detailed records of BCP reviews, testing activities, and results. Prepare and submit reports for management on the status of vendor BCPs. 9. Conduct training sessions as necessary to enhance vendors’ understanding of BCP requirements. Test their communication strategy and related documentation to assess effectiveness of communication with stakeholders during any crisis or service disruption.  10. Serve as the primary point of contact for vendors regarding BCP-related matters. Facilitate effective communication between internal stakeholders and vendors on BCP.  11. Single point of contact with vendors and ensure coordination with stakeholders for BCP audit. Measures of Success  1. Adherence to all the compliances 2. Satisfactory rating in Audits  3. Timely submission of all dashboards  4. Timely completion of vendor BCP activities 5. Timely and accurate updation of process documentation 6. Process Adherence Technical Skills / Experience / Certifications  Understanding of local regulatory requirements (legal/Compliance) with regards to Vendor BCP Management. Competencies critical to the role 1. Interpersonal and stakeholder management skills. 2. Vendor Management skills 3. Verbal & written communication skills 4. Problem-solving ability Qualification  Bachelor’s degree in any discipline from recognized university. Any specialized degree in Risk Management Preferred Industry BFSI

Experience Level

Mid Level